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Transcript of Change Management
What is Change
What does that
"Change management is a structured approach for ensuring that changes are thoroughly and smoothly implemented, and that the lasting benefits of change are achieved."
“Techniques that aid in evolution, composition and policy management of the design and implementation of an object or system.”
Creates a smooth and lasting implementation
Helps organizations succeed in times of change
Focuses on the people
Impacts the whole organization
The Change Curve model describes the four stages most people go through as they adjust to change
1. Ice Breaker
2. What is Change Management?
4. Change Management in Healthcare
5. Change Management in Conemaugh
John Kotter's 8 Steps
to Change Management
Process of Transition
“Continuous improvement is a never
ending cycle of events”.
- Edward Deming
Keys to Change Management
"GE Way," made famous under Jack Welch
Change in management every 2 years
Known for grooming "jack-of-all-trades generalists"
Jeff Immelt -CEO as of 2000
Leaders with experience and depth
Want to be known as the specialists at what they do
Who did it better?
While GE revenues from developed countries nearly doubled in the past decade, developing countries demonstrated their profound capacity for growth, contributing over 3 times the amount in 2010 that they did in 2001. Overall, revenues from outside the US grew from representing.
GE ranks third in cumulative earnings over the past decade with an impressive $160.7 billion, the highest for a non-oil company, and over 40% more for the decade than Microsoft.
GE services have grown to represent a significant majority of industrial earnings, growing from 30% in 2000 to a little over 70% in 2010. These services not only boost profitability for GE, they improve productivity for our customers and return for our investors.
How does Change Management Impact Health Systems?
What challenges does HR face?
Profitability through Growth
System-wide changes to cope with the changes of the rising price of healthcare
What we need:
Just like the shifting healthcare environment, hospital leaders of the present and future will also have to keep pace
Survey of Global HR Challenges: Yesterday, Today and Tomorrow, conducted by PricewaterhouseCoopers on behalf of the World Federation of Personnel Management Associations
1. Change management 48%
2. Leadership development 35%
3. HR effectiveness measurement 27%
4. Organizational effectiveness 25%
5. Compensation 24%
6. Staffing: Recruitment and availability of skilled local labor 24%
7. Succession planning 20%
8. Learning and development 19%
9. Staffing: Retention 16%
10. Benefits costs: Health & welfare 13%
Challenges % of Companies
1. Becoming a Partner in Strategy Execution
Defining Organization Architecture
2. Becoming an Administrative Expert
Within the HR function there are dozens of processes that can be done faster, better, and cheaper.
3. Becoming an Employee Champion
4. Becoming a Change Agent
The New HR Role
Challenges Facing Conemaugh
The best job I ever had was…
The worst project I was ever on was…
The riskiest thing I ever did was…
Finish the Sentence….
(pick one and share)
"Successful organizations will be those that are able to quickly turn strategy into action; to manage process intellectually and efficiently; to maximize employee contribution and commitment; and create the conditions for seamless change"
- "A New Mandate for Human Resources" by Dave Ulrich, Harvard Business Review
Let’s talk about recent changes at Conemaugh and what the response and reaction was to that change.
Which philosophy that we looked at can closest relate to our HR role?
What are ways we ensure lasting change?
New fundamentals that all healthcare workers should have
Why is the new "We Become You" policy beneficial for Pinstripe?
What are the problems this change may cause?