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Change Management

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Lauren Schwieters

on 18 June 2013

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Transcript of Change Management

Introduction to
Change Management

Lauren Schwieters
Agenda
What is Change
Management?

What does that
really mean?
Change Curve
"Change management is a structured approach for ensuring that changes are thoroughly and smoothly implemented, and that the lasting benefits of change are achieved."

“Techniques that aid in evolution, composition and policy management of the design and implementation of an object or system.”
- Dictionary.com

Creates a smooth and lasting implementation

Helps organizations succeed in times of change

Focuses on the people

Impacts the whole organization
The Change Curve model describes the four stages most people go through as they adjust to change
1. Ice Breaker
2. What is Change Management?
3. Strategies
4. Change Management in Healthcare
5. Change Management in Conemaugh
People's Reaction
to Change
Threatens
Status Quo
Disruption
Uncomfortable
Planning for
Change
How?
John Kotter's 8 Steps
to Change Management
Create
Urgency
Build a
Team
Create a
Vision
Communicate
the Vision
Remove
Obstacles
Use Quick
Wins
Build on
the Change
Integrate
the Change
John Fisher's
Process of Transition
Edward Deming's
14 Points
“Continuous improvement is a never
ending cycle of events”.
- Edward Deming
Keys to Change Management
Communication
Planning
Continuous
Improvemet
Employee
Engagement
Collaboration
Commitment
Celebrate
Small
Wins
Create a
shared
need
Now
Past
"GE Way," made famous under Jack Welch
Change in management every 2 years
Known for grooming "jack-of-all-trades generalists"
Jeff Immelt -CEO as of 2000
Leaders with experience and depth
Want to be known as the specialists at what they do
Who did it better?
While GE revenues from developed countries nearly doubled in the past decade, developing countries demonstrated their profound capacity for growth, contributing over 3 times the amount in 2010 that they did in 2001. Overall, revenues from outside the US grew from representing.
GE ranks third in cumulative earnings over the past decade with an impressive $160.7 billion, the highest for a non-oil company, and over 40% more for the decade than Microsoft.
GE services have grown to represent a significant majority of industrial earnings, growing from 30% in 2000 to a little over 70% in 2010. These services not only boost profitability for GE, they improve productivity for our customers and return for our investors.
2000
2005
2010
How does Change Management Impact Health Systems?
What challenges does HR face?
Globalization
Profitability through Growth
Technology
Intellectual Capital
Non-stop Change
System-wide changes to cope with the changes of the rising price of healthcare
What we need:
"New School"
Healthcare Leadership
Just like the shifting healthcare environment, hospital leaders of the present and future will also have to keep pace
Survey of Global HR Challenges: Yesterday, Today and Tomorrow, conducted by PricewaterhouseCoopers on behalf of the World Federation of Personnel Management Associations

1. Change management 48%
2. Leadership development 35%
3. HR effectiveness measurement 27%
4. Organizational effectiveness 25%
5. Compensation 24%
6. Staffing: Recruitment and availability of skilled local labor 24%
7. Succession planning 20%
8. Learning and development 19%
9. Staffing: Retention 16%
10. Benefits costs: Health & welfare 13%
Challenges % of Companies
1. Becoming a Partner in Strategy Execution
Defining Organization Architecture

2. Becoming an Administrative Expert
Within the HR function there are dozens of processes that can be done faster, better, and cheaper.

3. Becoming an Employee Champion

4. Becoming a Change Agent
The New HR Role
Challenges Facing Conemaugh
Internal
Transfers
New Leadership
Positions
New Processes
and Stradegy
PPACA
Ice Breaker
Introductions
Name
Role


The best job I ever had was…

The worst project I was ever on was…

The riskiest thing I ever did was…
Finish the Sentence….
(pick one and share)
"Successful organizations will be those that are able to quickly turn strategy into action; to manage process intellectually and efficiently; to maximize employee contribution and commitment; and create the conditions for seamless change"
- "A New Mandate for Human Resources" by Dave Ulrich, Harvard Business Review
Let’s talk about recent changes at Conemaugh and what the response and reaction was to that change.
Which philosophy that we looked at can closest relate to our HR role?
Excercise
What are ways we ensure lasting change?
Passionate
and Engaged
Team
Player

Sense of
Urgency
Patient
Centered
Critical
Thinkers
Technology
Oriented
New fundamentals that all healthcare workers should have
Why is the new "We Become You" policy beneficial for Pinstripe?

What are the problems this change may cause?
Exercise
General Electric
Satisfaction Surveys

Risk Assessor
Full transcript