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ONE1: QUT Library Learning and Study Support

Service overview 2013
by

Judith Peacock

on 10 February 2014

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Transcript of ONE1: QUT Library Learning and Study Support

http://designmodo.com/jacek-yerka-surrealist/
service overview feb 2013
judith peacock|qut|library
HELP NOW
1
ANSWERS
TOOLS'N'STUFF
OTHER PEOPLE
HELP MYSELF
1
STUDYWELL
STUDY SMART
SUBJECT GUIDES
QUT CITE|WRITE
HELP MORE
2
PEOPLE & EVENTS
3
ASAs/LIBRARIANs
HELP MAX
4
HELP TOGETHER
STUDENT SUPPORT SERVICES
STUDENT SUCCESS PROGRAM
EQUITY/DISABILITY SERVICES
FACULTIES/CURRICULUM
Service Owner Associate Director, Client Services and Learning Support

Service Manager Learning and Study Support Coordinator

Strategic governance Library Learning and Teaching Support Committee Learning & Teaching

Implementational governance Learning & Teaching Working Group
ASA Team
AIRS Team (IFN001 only)

Branch-based service provision Joint responsibility of Branch Library Managers and
Library Services Managers, in collaboration with the
Associate Directors and LSS Coordinator

Student-facing services Liaison Librarians, Academic Skills Advisors, Library
Advisors and Peer Advisors

IFN001 AIRS Librarian, in collaboration with Liaison Librarians
QUT Library GUIDELINES for Learning and Study Support (internal Library):

articulates the extent of the Library’s learning and study support portfolio including principles goals, objectives, outcomes, services, resources

frames this portfolio within the context of the entirety of QUT’s strategic and operational learning and support services and resources

guides seamless, consistent service delivery by and communications from the Library to students and staff at QUT

informs wider university support and development of capable, confident graduates
leads transformative change in practice
links into, between and with other student support services and initiatives
builds distributed intelligence
aligns and supports educational imperatives
facilitates federal, state, social and organisation aspirations
implementing service reforms
transforming staffing knowledge and skills
aligning strategic objectives with student-focussed outcomes
normalising "learning support"
First Year Experience
Student Success Program
STIMulate Program
Academic Language and Learning
Disability + Equity
joint responsibility for solving problems, making decisions
and pursuing creative actions that improve student learning
and capabilities
student success
academic integrity
assessment
graduate capabilities
work integrated learning
widening participation
indigenous inclusivity
community engagement
retention and transition
QUT Library Learning and Study Support PROCEDURES (internal Library)

documents the Library’s internal service management mechanisms, such as committees and governance, staff roles and responsibilities, systems and processes, evaluation measures and quality assurance, resource management and maintenance

assists existing and new staff to effectively and efficiently provide the Library’s services.
1
2
QUT Learning and Study Support FRAMEWORK (university)

articulates principles, standards, models and good practice that supports QUT Library’s mission to cultivate graduate capabilities and improve student success via curriculum-embedded student-focussed learning opportunities, services and support

frames learning support as guiding operational principles to (a) facilitate greater organisational consistency in (b) the provision of learning support by QUT Library and across the university and (c) the extra and intra-curricular development of academic and information literacy capabilities
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Everything.
Accessible. Available.
Positive.

No-one.
Missed.
Dismissed.
Lost.

One door.
Our door.
Their door.

RESOURCES
DESKS & CHAT
ALL EQUAL
WORKSHOPS
STUDY SOLUTIONS
Service governance
Governance frame
Governance frame
Governance frame
Core strategies
Core strategies
Core strategies
UNDER DEVELOPMENT 2013
ONE 1
44 327
total enrolled students 2012
11 400
total commencing students 2013
5 697
domestic offers 2013
31 895
number of attendances at our classes and workshops in 2012
658
no. of students who received personalised study/learning assistance (Study Solutions)
444
no. specialist consultations in 2012
for high touch, high need students
16(ish)
approx. % QUT attrition rate (2010)
1 608 students
the most important opportunity
you'll ever get
won't come back next year
1
1 student
make 1 difference
71% of total QUT enrolments in 2012
successes, aspirations, goals
@$16 500/annum
(inc. student & govt contribution)
= $24.75m for that year
an improvement of 1% = $1.65m
for every year the student is retained
Full transcript