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Transcript of 2018 A1W1D4
Get your homework ready. Come to the front and write one new word. Then, get in couples and practice yesterday's question.
45 seconds 0 Mistakes
Get in couples. And, practice the following warm-up. Then, you will have 30 seconds to impress. Coach, review the
SET THE TONE.
What makes you strong? What makes you week?
Not only, but also
INTERVIEW: 5 minutes speaking English 0 mistakes
Perfect Tenses - Comparatives & Superlatives
Modals - Conditionals - Call Center Skills
CLASS: 45 seconds 0 mistakes
Get in couples. One person is the agent the other person is the customer. You will make skype calls!
Thank you for calling Hotels.com. Mark speaking how may I help you?
May I know what city and state you are traveling to?
May I know how many days or when are you checking in and out?
May I know your budget?
May I know your reason of travel?
I have the following hotels in the area.
What amenities are you looking for?
Are you looking for smoking or non-smoking?
Looks like I have something available for you. I have Hilton Hotel. $129 per night. It would be a total of $999.99.
I am going to need your full name and your credit card number to hold this rate for you. Otherwise, rates may change if you book at a later time. How does it sound?
GETTING THE CREDIT CARD INFO
Drives me crazy