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2018 A1W1D4

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by

English4callcenters .com

on 16 August 2018

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Transcript of 2018 A1W1D4

DISCIPLINE
CHECK

Get your homework ready. Come to the front and write one new word. Then, get in couples and practice yesterday's question.
NEW
VOCABULARY
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QUESTION:
45 seconds 0 Mistakes
Get in couples. And, practice the following warm-up. Then, you will have 30 seconds to impress. Coach, review the
STARS
and
SET THE TONE.
WARM UP
What makes you strong? What makes you week?
LINKING WORDS
Not only, but also
Somehow
MENTALITY
DISCIPLINE
VERBAL AFFIRMATIONS
WRITTEN AFFIRMATIONS
VISUALIZATION
MOTIVATIONAL VIDEO
INTERVIEW: 5 minutes speaking English 0 mistakes
Perfect Tenses - Comparatives & Superlatives
Modals - Conditionals - Call Center Skills
CLASS: 45 seconds 0 mistakes
HOTEL
BOOKING
Get in couples. One person is the agent the other person is the customer. You will make skype calls!


Thank you for calling Hotels.com. Mark speaking how may I help you?
May I know what city and state you are traveling to?
May I know how many days or when are you checking in and out?
May I know your budget?
May I know your reason of travel?
I have the following hotels in the area.
What amenities are you looking for?
Are you looking for smoking or non-smoking?


Looks like I have something available for you. I have Hilton Hotel. $129 per night. It would be a total of $999.99.
I am going to need your full name and your credit card number to hold this rate for you. Otherwise, rates may change if you book at a later time. How does it sound?

GETTING THE CREDIT CARD INFO
SCRIPT
VERBS
Hesitate
Drives me crazy
RECOVERY
TIME
SKYPE
CALLS
Full transcript