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2.3 Leadership and management 2014

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Deborah Kelly

on 1 May 2018

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Transcript of 2.3 Leadership and management 2014

Terry Leahy was until 2011 the CEO of one of Europe's largest grocery store -
. It has over 350 000 employees in 2000 stores in 13 countries worldwide. Leahy's views on what make a good leader are, therefore important:

"Communicate important things simply - avoid management jargon as it is a barrier to understanding."
"Ensure that people in the company know what is expected and how they can contribute to the company."
"As a leader, the most important thing is what you cause other people to do rather than what you do yourself."
"Believe in people. I believe in the potential of staff. So I've never lost the belief that people are capable of incredible things if you give them the confidence and opportunity.

Leahy spent a week of each year in a Tesco store doing the work the store workers perform. "I am reminded how hard people work and how well they work. It's good work and I learn a lot and I bring ideas back here to the office." His definition of a good leader is "someone who takes you further than you would on your own."

Source: CNN and www.ebfonline.com
2.3 Leadership and Management
Laissez-faire - "Let them do it "
Points to think about:
What seems to make Terry Leahy such an effective leader?
Why do you think he puts so much emphasis on "people" in his explanations of leadership?
Do you think there is a difference between "leading" people and "managing" them? Explain your answer.
Fill out the questionnaire on finding your leadership style.

Identify what might be the most appropriate
leadership style to adopt in each of the following situations. Explain and justify your answer in each case

a. Training of staff in applying the company's ethical code of conduct.

b. Trying to find a solution to a long-standing quality problem on a bread production line.

c. An oil company responding to an environmental disaster resulting from a spillage involving one of its tankers.

d. Teams of IT software designers working on major
new IT developments.
A style of leadership that keeps all decision-making at the center of the organization. An autocratic leader will make all decisions on their own with no discussion.

Leader makes all
One way
workers closely
Workers have
limited information

BUT - can demotivate staff who want to contribute and accept responsibility. As well, decisions do not benefit from staff input.
Autocratic Leadership Style
A leadership style that promotes the active participation of workers in making decisions.
A leadership style that leaves much of the business decision-making to the workforce. This is an extreme version of democratic leadership.




Situational Leadership
Leadership Styles
Situational Leadership Style
Effective leadership varies with the task at hand and situational leaders adapt their style to each situation.

The style of leadership used will depend on the task, the group’s skill and their willingness to accept responsibility.

Summary of leadership styles worksheet.
2.3 Worksheet
Tesco leadership style case study

Effectiveness of leadership styles
There is not one leadership style that is best in all circumstances and for all businesses. The style used will depend on many factors including:

the training and experience of the workforce and the degree of responsibility they are willing to take
the amount of time available for consultation and participation
the management culture and business background of the managers
personality of managers
the importance of the issue

Democratic leadership is becoming increasingly common.
What does it take to be a good leader?
Key business leaders often discuss some of the key skills and abilities that are required to be the leader of a complex business. (From a BBC clip)

Among their suggestions are:

Doing the right thing (ethics)
Inspiring and sharing the core values throughout an organisation
Don't try to pretend to be someone you are not
Having a broad experience = rounded perspective
Leadership - it is not a popularity contest
According to Allan Leighton, effective business leaders are very different characters, but they do a lot of the same things:

- They are focused
- Good communicators
- Don’t look for popularity
- Have an eye for detail
- Are prepared to do things differently and do the difficult things

Leadership in a nutshell from Leighton: Leaders should do things because they are the right thing to do, not because it will make them popular. Leadership is about getting everyone in the business to do the common-sense, day-to-day things. Get that right and, in the long-term, the business will succeed.

Do you agree?
Autocratic Leadership Style - School Leadership and effective change management - Morgan Freeman in Lean on Me.
Stop at 3:30 inappropriate word
Leadership style in Dead Poet's Society
In this video clip, you are going to see Robin Williams (Mr. Keating) deviate from the norm. As you watch this video, ask yourself the following questions:

1. What is Robin Williams (Mr. Keating) doing?
2. Why is that significant?
3. What impact did it have on the students?
What makes a good leader?
40 examples of leadership in movies in 2 minutes.
The key functions of management
Management vs Leadership
Leadership styles - autocratic, paternalistic, democratic, laissez-faire, situational
Influence of ethics and culture on leadership and management styles

The key functions of management
Functions of management refers to the roles and responsibility of managers. Henri Fayol (in
administrations industerielle et generale
(1916) outlined five major functions of management.
Planning -

Organizing -


Coordinating -

Controlling -
Managers must set objectives and plan. All good managers think ahead.

Managers must organize resources to meet the objectives.

Managers must guide, lead and oversee employees to ensure that the organizational goals are met.

Managers must coordinate activities to bring together the various departments to achieve objectives.

Managers control and measure performance. They are responsible for performance and therefore need to ensure it is met.
Fayol argued that the functions could be applied to any organization.
Management vs Leadership
is responsible for planning and overseeing the work of a group, monitoring the group's progress and ensuring that the plan is put into effect. A manager deals with complexity. A manager is task - oriented. They focus on getting tasks accomplished in a timely manner rather than on leading people. To get tasks accomplished, managers:

instruct and coordinate people
help subordinates to resolve problems
generally have technical expertise
have authority by virtue of their position in the organization
generally like to make the organization function
's role is more emotional since a great leader will have the ability to inspire people to follow him or her voluntarily. A leader is more relationship oriented. Leaders:

motivate and inspire with their personal qualities
often rely on instincts
have vision
often have the vision that the organization should be doing things in a totally different ay and inspire the confidence that can lead to systemic change and innovation
Paternalistic leaders share some features with autocratic leadership in that the leader has considerable authority over employees and makes the decisions (although they may consult with their staff. However, they view employees as a "family". They have great concern for the employees of the business.
- Leaders and managers have great influence on the success of an organization. They determine
determine the
and outline
standards to be followed.
Mintzberg's Management Roles
Henry Mintzberg is a renown academic and author on business and management . He currently is a professor at McGill university. In his 1973 book The nature of managerial work, Mintzberg identified ten roles common to the work of managers. He divided these into three groups.
Interpersonal roles

dealing with and motivating staff

Informational roles -
acting as a source, receiver and transmitter of information

Decisional roles -
making decisions and allocating resources to meet the organization's objectives


Answer the following question:
A good leader is ________________.
QUOTES from Simon Sinek:
Authorities have control.
Leaders have legacies.
Leader's don't look for recognition from others,
leaders look for others to recognize.
"A star wants to see themselves rise to the top. A leader wants to see those around them rise." Simon Sinek
Watch: BBC CEO Secrets - Leadership clips.
Like "parents" and provide employees with a sense of safety
Employees believe that the business will stand by them and are therefore very loyal and will work to ensure that business is a success.
However, they do not always have a fully objective, critical eye when evaluating an employees performance and may play favorites. They are also very much in control yet guide and support their staff.
BUT - Consulting with staff can be time consuming. Sometimes quick decision making will be required. As well, some issues may be too sensitive to share.
Participation of workers is encouraged
Two-way communication with workers
Workers are given information about the business to allow full involvement
Works well with research and design teams.

BUT - leaving workers to their own devices with little direction or supervision and no feedback might lead to a lack of confidence, poor decisions and poor motivation as they are never sure if what they are doing is "right".
Managers delegate virtually all authority and decision-making to workers
Managers give very little input to subordinates
BUT - it can be confusing for some workers.
For example
, if the group contains workers who lack specific skills and are unable or unwilling to accept responsibility for the task, then a high level of directive leadership will be needed.
If however, the workers are experienced and willing and able to take responsibility for it, then a more participative or democratic style of leadership will be appropriate.
What leadership style do these cartoons represent?
Full transcript