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Transcript of TQM
all of society
rather than just the individual who uses the service (such as public education), and
services that encourage equal opportunity.
Presented by: Group 4
II. FINDINGS AND ISSUES
1. Revision of Forms and provide advanced scanning equipment
4. Strictly examine costs incurred in doing the programs, Check raw materials used if its standard/high quality. Eliminate programs not necessarily needed and prioritize to implement programs that would benefit the public.
I. Type of Business
1. PERFORMANCE AND SERVICE QUALITY. When going to public sector for public affairs, people often had to visit various departments, repeating filling out the similar forms; or going to and from departments with documents in the section system with unclear responsibility division.
2.INEQUALITY BETWEEN RICH AND POOR
Grease payments/speed money
– A bribe or extorted money, usually relatively small in amount, provided to a low-level government official or business person, in order to expedite a business decision, shipment, or other transaction, especially in a country where such payments are not unusual.
3. Padrino System
in the Filipino culture and politics is the value system where one gains favor, promotion, or political appointment through family affiliation (nepotism) or friendship (cronyism), as opposed to one's merit.
quality in Public Sector
LACK OF HIGH QUALITY EQUIPMENT
that can give
HIGH QUALITY SERVICES
4. Unimplemented Programs
“Still, Promises are made to be broken."
As we all know, not all public sectors programs are implemented maybe because of lack of resources, lack of power to do certain programs or maybe if they can implement, it is being corrupted.
4.Compare actual budget to the expense in doing certain programs; don’t just use programs for decorations and for cleaning their names, but produce what is needed by the public.
IV. Action Plan
3. Amendments on some provisions of the law governing the application and recruitment of public servants and implementing sanctions and penalties for those who will solicit patronage, both to the patron and the client.
4. Strictly examine costs incurred in doing the programs. Check raw materials used if its standard/high quality. Eliminate programs not necessarily needed and prioritize to implement programs that would benefit the public.
Public Sector aims...
Total Quality Management
Reyes, Jenalyn E.
1. Revision of Forms and provide advanced scanning equipment for accessibility and efficiency.
2.Strictly follow code of ethics in public administration to be enforced by strong sanctions.
3.Reformation of basic procedures in recruiting and appointing public servants, especially in the law enforcement sector.
1. Changes in format of the forms and lessen the people that are not important to be included in the process. Instead of filling out similar forms, we can minimize the time by just scanning the accomplished forms by the client to be accessed easily by the other departments that are included in the process.
2. Amendments on the system of Incentives and Rewards on Public Servants in order to motivate and inspire them to perform properly and lawfully in their duties and to uphold the highest standards of ethics.