Account & Payment

This support page is about Prezi Next. If you’re looking for help with Prezi Classic, please click here.

Managing your Prezi Next profile

Your profile is the place to exhibit your best presentations to the world. This article will tell you all you need to know about getting the most out of your profile page.

Setting up your Prezi Next profile page

Your Prezi profile is the place to exhibit your best presentations to the world. This article will tell you all you need to know about setting up your profile.

Connecting your Facebook or Google accounts

Linking your Facebook or Google account to Prezi Next makes it even easier for you to share your best work, learn how with this article.


Forgot your password or want to change it? Either way, updating or resetting your password is simple. Find out how, here.

Changing your email address

Want to change the email address associated with your Prezi account? It’s simple. Check out this article to see how.

Expired accounts

When you choose to stop paying for Prezi Next, your account becomes "expired". What exactly does that mean for you and your presentations? Click here to find out.

Deleting an account

If you really want to delete an account you can, but be warned that once you do, there's no way to get it (and all your work) back. Read more here.

Canceling a subscription

At Prezi, we think billing should be crystal clear. That’s why you can easily cancel your recurring payment at anytime. We’re sorry to see you go, but there are a few things you need to know before you leave. Read more here.


If you are due for a refund on a payment, we’re here to help. Learn about making a refund request with this article.

Guide to Prezi Next plans

Have the plan you need to bring your presentations to the next level? Luckily, there are a variety of Prezi Next licenses to choose from. Check out this article to find out which one is the best fit for you.

Problems logging in?

Can't get into your Prezi account? From resetting your password to email issues, this article will help you get back to your presentations in no time.

Downgrading an account

Want to change your plan? Click here for instructions on contacting our support team.

Prezi Next educational plans

Prezi Next is proud to offer discounts to students, teachers, and education professionals. All you need is an email address from a registered educational institution.

Upgrading an account

Looking to unlock more of the powerful presentation features in our Prezi Next arsenal? Then an upgrade is just what you need. Read more here.

Facebook and Google SSO for Prezi Next FAQ

Want to know more about connecting your Facebook and Google account with the SSO option? Read this FAQ article for answers.

Downloading an invoice

Need an invoice for your Prezi Next subscription? No problem, you can download an invoice as a PDF straight from your Settings page.