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Copy of VoIP for Business Data Communications Backup

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by

Daniel Ncl

on 23 February 2013

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Transcript of Copy of VoIP for Business Data Communications Backup

Key Players of VoIP What is VoIP? Voice over Internet Protocol. We recommend that IT corporation install SIP based VoIP as soon as possible. Uses a "Skype Protocol" based on peer-to-peer architecture
Can deploy Skype to an already existing SIP-enabled PBX Communication via digital signal
over the Internet. How does it work?
Converts sound into digital signal.

Compresses and translates signal into IP packets to be sent over the Internet. What will VoIP do for our company? 3 Options ATA Analog Telephone Adapter IP Phone All inclusive stand alone device. Adoption Cost The cost of maintaining a separate network for telephone traffic...

Our Customer Service Representatives already have computers...

Potential service savings... Other Advantages We no longer need to have dedicated rooms and lines to host a PBX system...

Our IT maintenance staff can now focus on keeping the intranet running... Softphones Web-based applications
Google Voice Gives you one number for all your phones
Google Voice permits VoIP connections through Gmail or Google Talk Video telephony software from Apple
H.264, AAC, SIP Facetime ATAs, IP Phones and Other Hardware Global leader in networking equipment.
Voice Systems, Phones, Voice Gateways, ATAs & Video Conferencing hardware.
Cisco Unified Contact Center Enterprise Global provider of business communications and collaboration systems.
Offers Communication Servers, IP Phones and Gateways
Avaya Aura IP PBX Open source telephony switching and PBX service for Linux.
Custom Communications Solutions
Asterisk = Apache
Ideal for in-house solution Call Center Module
Specifically for Microsoft Windows and based on the SIP standard What makes it different? Analog vs. Digital
Options
Efficiency Computer Based Softphone Packet Switching Data chopped into packets
Router passes along.
Receiver reassembles packet's payload into original form, repeats. Market Information Routers & Switches - 39% Last Year
Enterprise Telephony - 30% 2011 Enterprise Telephony - 22% 2011 2.4 million paying subscribers Bought by Microsoft for $8.5 billion in 2011
Tailored to needs of employee

No Long Distance

Increased
Productivity Cost savings

Extra phone lines

Adding new lines Real World Problems
Real World Solutions In Case You Didn't Know... “In a recent survey conducted by Sage Research, the increased productivity enabled by internet telephony added up to 3.9 hours per week, per employee.” http://www.entrepreneur.com/article/79842 INCREASE OUR CUSTOMER SUPPORT
BASE

EMPLOYEE PERKS

CHANGE COMPANY
STRUCTURE IP-PBX Implements protocols. Gateway Protocols SIP - Session Initiation Protocol H.323 - Packet-Based Multimedia Communications Systems For phones connection to IP-PBX
-ATA adapters...
-Softphones...

IP-PBX
We believe an Asterisk based IP-PBX custom server will best suit our needs. MGCP - Media Gateway Control Protocol SCCP - Skinny Call Control Protocol We believe SIP is the best option because...
-based on well known protocols like HTTP
-easy to debug
-easy to integrate into web apps SIP Recommendation System Recommendations Questions?
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