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Interpersonal Communication

Powerpoint presentation about Interpersonal Comm

Lindsey Bruner

on 28 April 2010

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Transcript of Interpersonal Communication

Interpersonal Communication Listening Styles People Oriented:
Positive Characteristics

1. Care and are concerned for others
2. Nonjudgemental
3. Provide clear verbal and nonverbal feedback
4. Identify emotional states of others
5. Are interested in building relationships
6. Notice others' moods quickly People Oriented:
Negative Characteristics

1. Are overinvolved with feelings of others
2. Avoid seeing faults in others
3. Internalize/adopt emotional states of others
4. Are intrusive with others
5. Are overly expressive when giving feedback
6. Are nondiscriminating in building relationships Action Oriented: Positive Charcteristics

1. Get to the point quickly
2. Give clear feedback concerning expectations
3. Concentrate on understanding the task at hand
4. Help others focus on what is important
5. Encourage others to be organized and concise
6. Identify inconsistencies in messages
Action Oriented: Negative Characteristics

1. Tend to be impatient with rambling speakers
2. Jump ahead and reach conclusions quickly
3. Jump ahead and finish thoughts of speakers
4. Get distracted easily by unorganized speakers
5. Ask blunt questions
6. Appear overly critical
7. Minimize relational issues and concerns Listening Styles Listening Styles Listening Styles Listening Styles Content Oriented Listeners:
Postive Characteristics

1. Value technical information
2. Test for clarity and understanding
3. Encourage others to provide support for their ideas
4. Welcome complex and challenging information
5. Look at all sides of an issue Listening Styles Content Oriented:
Negative Characteristics

1. Are overly detail oriented
2. May intimidate others by asking pointed questions
3. Minimize the value of non-technical information
4. Discount information from non-experts
5. Take a long time to make decisions Listening Styles Time Oriented:
Positive Characteristics

1. Manage and save time
2. Let others know listening-time requirements
3. Set time quidelines for meetings
4. Discourage wordy speakers
5. Give cues to others when time is being wasted Listening Styles Time Oriented:
Negative Characteristics

1. Tend to be impatient with time wasters
2. Interrupt others
3. Let time affect their ability to concentrate
4. Rush speakers by frequently looking at watches and clocks
5. Limit creativity in others by imposing time pressure Listening Styles: What type of listener are YOU? Listening Barriers 1. Comparing
2. Mind Reading
3. Rehearsing
4. Filtering
5. Judging
6. Dreaming
7. Identifying
8. Advising
9. Arguing Characteristics of Friendships Trust
Emotional Support
Willingness to invest
Gender Differences in Friendships
women engage in more affectionate behaviors overall
women engage in more casual communication than men
women tend to have more friends than men women believe that their same sex friends are more satisfying than men do

women trusted their male friends more

men listed their wives as their best friends

women don't generally list their husbands as best friends

men do self disclose less than women do, but they reported that self disclosure was a central factor in their satisfaction in a relationship Gender Differences in Friendships 1970's research showed that men and women were almost never friends with each other (outside of marriage)

1980's- 40% of men said they had cross-gender friends/ 30% of women said they had cross gender friends

1990's-roughly half of all friends were cross gender individuals Predictor of Best Friends

The amount of months they spend together

The level of cognitive similarity they share What is interpersonal Communication?
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