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Nursing Leadership & Professionalism
Transcript of Nursing Leadership & Professionalism
-40% employees quit jobs as a result of these behaviors
-24% had jobs terminated as result of unprofessional behavior
-70% of nurses are treated in an unprofessional manner
(Stagg & Sherdan, 2010) Importance of Professionalism Sloane Perry
University of Akron
Spring 2013 Defined by standards; according to ANA, professional nursing centers on prevention of illness, alleviation of suffering, diagnosis, treatment, and advocacy of patients and families
Professionalism encompasses attitude, appearance, and willingness to help others
(Gokenbach, 2008) Unprofessional Behaviors: ~Refusal to speak to co-workers
~Physical or verbal abuse
~Gossiping or spreading rumors
~Being condescending or patronizing
~Publicly embarrassing or degrading colleagues
(Cleary et al, 2009) Bullying or Lateral Violence hostile, aggressive, and harmful behavior by a nurse or group of nurses toward a coworker or group of nurses via attitudes, actions, words and/or behaviors (Becher & Visovsky, 2012) Leaders and managers need to lead by example, emphasizing respect and creating a collaborative, healthy environment (Clearyet al, 2009) Managing bullying in a professional manner: a culture of respect needs to be developed this can be done by making relationships central, using clear and honest communication, decreasing blaming behaviors, and recognize failure or mistakes as an opportunity for learning (Cleary, et al, 2009) Managing bullying in a professional manner: Utilization of prevention programs & educating staff about prevention methods (Stagg & Sheridan, 2010)
Teaching communication strategies and rehersal of conflict resolution among staff members (Stagg & Sheridan, 2010) Managing bullying in a professional manner: Confrontation is a learned skill, new nurses need to be educated regarding conflict resolution and effective confrontation (Hippeli, 2009)
Zero Tolerance Policy development is essential to mitigate problem of workplace bullying, nurses and nursing leaders must work to develop these policies and ensure they are withheld in the workplace (Becher & Visovsky, 2012) Conclusion Unprofessional behavior is a major problem within the nursing workforce. Nurses and nursing leaders play an essential role in the prevention and management of workplace bullying and violence. Maintaining professionalism to manage and eliminate this type of behavior is essential. There are many different types of people we encounter in the culture of the workplace. It is important to deal with this diversity in a professional, non-judgemental way. Discussion Forum Imagine you are a nurse manager on a unit. How would you deal with the following situation in a professional manner? Over the last few months, 3 new nurses have been hired on your unit. The rest of the staff has been working there for quite some time and have developed friendships and work relationships with one another. The more senior nurses often make comments about the new nurses such as “she is never going to make a good nurse” or “she left me a mess again.” The new nurses have voiced concerns of feeling left out, being disliked by senior staff and feeling that nobody helps them during their shifts. You have questioned a few of your staff members and they deny any of these things to be true. What is the next step in solving this problem? References Becher, J., & Visovsky, C. (2012). Horizontal Violence in Nursing. MEDSURG Nursing, 21(4), 210-214
Cleary, M., Hunt, G., Walter, G., Robertson, M. (2009). Dealing with Bullying in the Workplace: Toward Zero Tolerance. Journal of Psychosocial Nursing, 47(12), 34-41.
Hippeli, F. (2009). Nursing: Does It Still Eat Its Young, or Have We Progressed Beyond This?. Nursing Forum, 44(3), 186-188.
Stagg, S., & Sheridan, D. (2010). Effectiveness of bullying and violence prevention programs: a systematic review. AAOHN Journal, 58(10), 419-424.