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Effective Communication - FACRAO 2014

This presentation was created for use at a professional conference.
by

Meagan Eastman

on 9 June 2014

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Transcript of Effective Communication - FACRAO 2014

3. Turn That Racket Down!
Noise & Distractions
2. Don't Stand So Close to Me.
Proxemics & the Use of Space
4. Silence Isn't Golden.
7 HABITS OF HIGHLY INEFFECTIVE COMMUNICATORS
And how to avoid them.
Why does communication matter?
ELIMINATING THE "BLAH, BLAH, BLAH"
Active Listening
Back to the Basics of Effective Communication
1. You Say it Worst When You Say Nothing At All.
7. Playing the Blame Game
Attribution Errors
5. TMI
Oversharing & Privacy Management
6. Watch the Blitz
Defense Mechanisms
How
do you say what you are saying?
"Where are you going?"
Tone
Volume
Mirroring
Pace
Voice Inflection
Use of Jargon
Gestures
Adapters
Symbolic
Conversational
Listen up!
Pay attention
Reduce noise
Watch nonverbal cues

Use nonverbal cues

Provide feedback
Restate
Clarify
Summarize

Defer judgment
Caption this photo
Attributions for Others and Ourselves
What is an attribution?

Fundamental attribution error/correspondence bias

Actor-observer bias

How to combat attribution errors when dealing with coworkers and families


Expectancy Violation Theory
Intimate Space (touch-1.5 ft)
Personal Space (1.5 ft-4ft)
Social Space (4ft-12ft)
Public Space (12ft-infinity)
Judee Burgoon
The most basic of all human needs is to understand and be understood.
-Ralph Nichols
Communication - the human connection - is the key to personal and career success.
-Paul J. Meyer
What is effective communication?
Mutual understanding between all parties

A feeling of satisfaction

Intended goals are met
Motivation/persuasion
Information-sharing
Community building
What is effective communication?
Privacy Management & Oversharing
Why do we share?

Turbulence
Personal questions
Oversharing
Taboo topics

Boundary negotiation
Denial
Displacement
Projection
Rationalization
Interruptions
Distractions
Linguistic Interference
Cultural Interference
Media Confusion
Hanlon's Razor
Takeaways
Pay attention to what you're not saying.

Make an effort to focus on the other party.

Use your surroundings to your advantage.

Understand the biases and tendencies of yourself and others.
Nonverbal Communication
Types of Noise
Full transcript