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Body language and presentation skills IA2W4D3

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English4callcenters .com

on 8 November 2016

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Transcript of Body language and presentation skills IA2W4D3

Body language
By the end of this lesson you will be able to:
Stand properly in front of an audience.
Have visual contact
Use proper posture
Move hands/ legs correctly


Look at the following pictures and make up a story about them
Mental training
Practice your mental training with your coach and repeat with confidence
"I have the control"
"I am a champion"
"I speak with energy"

Watch video #5
Fluency diet review
Pair up and answer the questions below. Then, your coach will select some students to go to the front
How long does it take you to get here?

Tell me about your last trip.

What are your plans for tonight?
Grammar Review
Your coach will explain to you the grammar chart. Pay attention
Make up characters life
Role Play
Select a role and practice. Coach will choose two or three couples to act it out.
A)
You and your girlfriend/boyfriend are having dinner at a restaurant and the waiter is being extra nice with your girlfriend/boyfriend. Let the manager know and use body language to express how you're feeling.

B)
You are the manager. Apologize using body language
A)
You are applying for a call center job. Use proper body language as soon as the recruiter starts to ask you the following questions:
Tell me two strengths and two weakness.
What is your favorite hobby?

B)
You are the recruiter and you also evaluate his/her body language
Compare images
Look at the pictures below and share your opinion about how they look like, based on their body language
Retelling the story
Warm up
Pair up and answer the questions below. Then share your answer with the class
What do you understand when you hear the word body language?

Do you think non-verbal communication is important?

How can you get ready for an interview?
Pay attention to the following video, and describe in your own words what happened.
Recap
Your coach will select 1 or 2 students to go to the front and they will do a recap
Describe in your own words what you did since you walked into E4CC until now
Random Expo
Prepare a mini exposition, and make sure that you apply the body language techniques you just learned
Tell us about an exciting/scary moment of your life
1
2
3
4
5
6
Example:

Number 1 seems to be bored
1.
2.
3.
4.
5.
Example:
He does not want to talk about his exposition because he is very shy
Full transcript