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Transcript of QBOT 4.0
are going to surpass
-2009 Gossip! TEXT! Research Bank Radio. Smartphones sales
surpass PC sales!!!
-2011 IT IS 6-7 TIMES MORE COSTLY
TO AQUIRE A NEW CUSTOMER
THEN RETAIN AN EXISTING ONE. A 5% INCREASE IN CUSTOMER
RETENTION YIELDS AN INCREASE
IN PROFITS BETWEEN 25%-100% CUSTOMER LOYALTY IS
THE SINGLE MOST IMPORTANT
DRIVER OF GROWTH AND PROFITABLITY -Bain & Company -The Loyalty Effect -Harvard Business