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Dealing With an Angry Person

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on 4 December 2013

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Transcript of Dealing With an Angry Person

Dealing With an Angry Person
Psychological research has revealed that some people are more prone to anger than others
Some people are easily aroused and respond quickly to aversive stimuli while others are slow to react and not bothered
Physical expressions of anger, such as sulking, banging the desk or hitting the wall are learned by the forces of reinforcement and copying others.
Some evidence suggests violent video games and angry music may fuel anger and aggression
Steps to take when dealing with
angry people:
Don't sweat the small stuff
Recognize the difference between things you can change and things you cannot
Put yourself in their shoes
Disengage and don't take it personal
Avoid ego battles and do not bring up the past
Steps to take when dealing with
family & friends:
Anger felt when dealing with family members or friends is different because of the ongoing interactions
Directly facing all problems may not be the best solution, sometimes avoiding an interaction that is likely to lead to anger is best
Take time to calm down and relax
Learn to see negative situations as bad, but also as opportunities to develop coping skills and learn new behaviors
Be assertive, but not demeaning
There are some positive aspects of anger...

Part of our biological history, fight or flight reaction, survival value
Appropriate response to injustice
Increase motivation to right the wrongs in the world
Alerting function and compliance by others
Hostile thoughts, physiological arousal, and maladaptive behaviors
Usually develops in response to unwanted actions of another person
May be accompanied by muscle tension, headaches, or an increased heart rate
Verbal and physical expressions
Not to be confused with aggression
Mild, infrequent anger is okay
Anger that is moderate to intense and happens often may be a problem
The most effective treatment for serious anger issues is anger management
Some cases show results in as little as eight treatment sessions
Multi-component programs have the strongest effect
When should someone get help?
Full transcript