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Communication Styles

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Linda Leverton

on 15 April 2016

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Transcript of Communication Styles

Directive communication is a form of communication
used by someone who does not want to waste
time and gets to the point quickly when delivering
a message. Some easy giveaways that someone
has a directive style of communication include:
Getting impatient with their receiver, becoming
bossy, does not admit to being incorrect and
becoming extremely competitive
(Manning, Reece, Ahearn 2010, p. 17).
The verbal forms of communication used with the directive
style are usually face to face communication. A directive type of person prefers an answer instantaneously as opposed
to using a non-confrontational method that leaves the
receiver liable for misinterpreting the written message.
Lucas (2015) highlights the importance of direct
communication in her blog by stating, “verbal
communication helps to clarify misunderstandings
and provides missing information.”

Some of the advantages of directive communication include setting targets for their team, hold their team accountable, drive the team forward and their ability to delegate tasks.
Communication Styles
In conclusion, we are able to see how different communication styles work and adapt to different situations. Each communication style holds different attributes and skills that contribute to the way in which situations are handled. These styles also hold a range on verbal and non-verbal cues that assist with the body language, tone and manner that the style is carried out. For effective communication to take place individuals must learn to build flexibility and adapt their preferred communication style depending on the situation (Murphy, 2015). This enables individuals to be a successful communicator in a range of situations, not just where their style is best suited.
Communication styles are patterns of behaviours observed by others when communicating. Impressions that people form about each other are based on what they see and hear (Manning, Barry, Ahearne & Ahearne, 2010). This presentation outlines the four communication styles including: supportive, emotive, directive and aggression. The definition, verbal traits, non-verbal traits, advantages and disadvantages for each individual style are explained. It is important to know which communication style is unique to you and also be able to determine which communication style other people could be for effective communication to take place. Have a look at each communication style closely and determine which style of communication is relative to you.
A supportive communication style is often used in times of crisis, this style involves communicating empathy, concern, respect and confidence in the person or people that are affected by the situation. Supportive communication possess skills such as giving feedback, listening and responding to what the individuals concerns are and also giving non-verbal cues.
Non-verbal cues are used constantly in this communication styles and is often a strength of the person’s abilities. The attributes such as empathy, concern, and confidence building are portrayed through support of non-verbal cues, including eye contact, posture, facial expressions calm and relaxed mood.
Verbal cues that are common for this communication style are giving feedback both positive and constructive, reassurance when the individual is feeling unsure, open ended questions when finding out more details about the situation and using closed questions when showing support or assistance.
Advantages & Disadvantages
Some of the advantages of supportive communication include being adaptive to many different situations, it allows people to feel important and respected, allows people to speak freely in consistent two way communication and problem solving focus.

Some of the disadvantages with supportive communication include coming across to others as “soft”, avoids conflict, they may conform in times of stress or strong discussions and empathic nature can
be seen as a weakness.
Emotive communication combines high socialbility and high dominance. People that use emotive communication appear to be active, are outspoken, enthusiastic and stimulating. They frequently laugh at themselves, like an informal atmosphere and generally do not hide their feelings, expressing themselves dramatically and impulsively (Manning, Barry, Ahearne & Ahearne, 2010).
Non Verbal
Non-verbal characteristics of emotive communication include vigorous hand movements, initiates a handshake, appear relaxed, express views with enthusiasm and can be quite flighty. They are quite confident making eye contact, having correct posture and their facial expressions are very emotional with what they are expressing (Gellerman, 2013).
Verbal characteristics of emotive communication include rapid speech, poetic and artistic use of words, they tend to talk to themselves and start the conversation within the group. They tend to talk about their own achievements and point of view (Gellerman, 2013).
Advantages & Disadvantages
Aggressive communications can occur in a number of ways, such as verbally, mentally and physically. Aggression is shown due to different purposes such as to express anger or hostility, reaction to pain, to show dominance, to intimidate or threaten, achieve a goal, a response to fear, and to compete with others.
Non Verbal
Aggression can occur in how a persons expression is shown in a high tensity situation. A person will want to show positive actions such as slow breathing, supportive hand gestures, appropriate eye contact, sitting down, maintaining a relaxed posture and relaxed muscles and by listening actively. Standing at an angle is a less confrontation approach.
Aggression can be used as an abuse of power. It is used to be little the other person and to make ones self feel in control, in charge and the bigger person. It is commonly used on victims who don't have the confidence to stand up or protect themsleves. Verbal aggression is also closely connected to bullying.
Advantages & Disadvantages
One of the best examples of aggression being used as an advantage is competitive sport. 'The need or desire of two or more individuals for the same thing' (Cherry, 2016).

The disadvantages of aggression can be physical harm and psychological harm within two parties. Being verbally aggressive can result in physical expression if someone feels like they aren't being listened to.
On the contrary, non-verbal forms of communication for a directive type of person would likely be in their follow up approach after their face to face interaction. A great example of this would be in a working environment when a CEO addresses a workplace issue face to face with a colleague and follows up the discussion with an email afterward.
Non Verbal
Advantages & Disadvantages
Some disadvantages for dirctive communication include not everyone likes being directly told what to do, it can be a very confronting style of communication, intimidating to some people and can sometimes unintentionally offend the receiver.
Cultural Dimension: direct versus indirect communication style (2010)
interagency collaboration.
The Ohio Child Welfare Training Program
, 201-A07-S. http://www.ocwtp.net/PDFs/Trainee%20Resources/Assessor%20Resources/All%20Collab%20handouts.pdf

Manning, G, L., Barry, L., Ahearne, R. & Ahearne, M.
(2010). Selling today: Creating customer value.
Prentice Hall: Pearson Education Inc
, 79-80. http://www.thecourse-pm.com/Library/CommunicationStyles.pdf
Gellerman, C. (2013). Achieving permanency through
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Manning, G, L., Barry, L., Ahearne, R. & Ahearne, M. (2010).
Selling today: Creating customer value. Prentice Hall: Pearson
Education Inc, 79-80. http://www.thecourse-pm.com/Library/CommunicationStyles.pdf
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Peter Smith. (2014). Best Practices, Part IV - Positive Communication and Support. Available: Last accessed 20/01/2016.
Lucas, A. (2015).
The importance of verbal and
non verbal communication
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M. (2010). Selling today: Creating customer value.
Prentice Hall: Pearson Education Inc
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Life Languages
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Overcoming fake talk
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3 emerging marketing trends to grow
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(Stoker, T, 2013)
(Sinha, S, 2012)
(Sinha, S, 2012)
(Schreiber, T, 2016)
Introduction & Conclusion
Manning, G, L., Barry, L., Ahearne, R. & Ahearne,
M.(2010). Selling today: Creating customer value.
Prentice Hall: Pearson Education Inc
, 79-80. http://www.thecourse-pm.com/Library/CommunicationStyles.pdf
Murphy, M. (2015).
Which of these communication
styles are you?
. Retrieved from http://www.forbes.com/sites/markmurphy

Some of the advantages that come with emotive communication are natural persuasiveness, communicate in a colourful, individual way, always involved in the conversation and are very confident.

Some of the disadvantages with emotive communication are the unwillingness to listen to others, individuals tend to express their own point of view to the point of being offensive, short attention span, thrive on chaos and hate being controlled.
Peter Smith (2014)
Full transcript