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SGA Spring Leadership Retreat (2013)
Transcript of SGA Spring Leadership Retreat (2013)
Communication Public Speaking Dealing with Conflict
Give Bad News
Face Public Humiliation
"Us against Them" Attitude Not Listening Not Staying Focused Not Being Prepared Being Unhealthy
Being Unassertive Being Aggressive Cruising Effective Communication Effective communication helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and create environments where creative ideas and problem solving can flourish. 1. Listening 2. Nonverbal Communication 3. Managing Stress 4. Emotional Awareness Listening Successful listening means not only understanding the words or information being communicated, but also how the speaker feels about what they are communicating. 1. Makes the speaker feel heard and understood 2. Creates an environment where everyone feels safe 3. Saves time by helping clarify information 4. Relieves negative emotions Effective Listening Nonverbal Communication The way you look, listen, move, and react to another person tells more about how you are feeling more than words can alone What to Look for Body Language Facial Expression Body Movement and Gestures Eye Contact Posture The tone of your voice Muscle tension and breathing Managing Stress Managing stress will prevent you from saying or doing something you may later regret. If you can quickly relieve stress and return to a calm state, you can not only avoid regrets but also help calm the other person as well. How to Manage Stress 1. Recognize when you are being stressed 2. Take a moment to calm down before continuing a conversation. 3. Look for humor in the situation. When used appropriately humor can relieve stress. 4. Be willing to compromise 5. Agree to disagree Emotional Awareness Emotional awareness provides tools for understanding yourself and other people, and the real message they are communicating to you. It is the way we feel more than the way we think that motivates us to communicate or make decisions. Emotional Awareness Enables You To: 1. Understand and empathize with what is really troubling other people 2. Understand yourself, including what is troubling you and what you really want 3. Communicate clearly and effectively 4. Build strong, trusting, and rewarding relationships, think creatively, solve problems, and resolve conflicts Communication Styles Clear and Direct Clear and Indirect Masked and Direct Masked and Indirect Communication Behavior Aggressive - communication style in which you stand up for your rights but violate the rights of others Passive - Communication style in which you put the rights of others before your own, minimizing your own self worth Communication Behavior Passive Aggressive - Communication style in which you are expressing your needs and feelings in a potentially unclear, confusing, or sarcastic manner. Assertive - Communication style in which you stand up for your rights while maintaining respect for the rights of others