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Transcript of Company Presentation
one! Our first project was with Starbucks...
To upgrade all 350 stores for the launch of their
loyalty card. We started delivering our Technology Support Services.
The year ended with a team of 5
(in a very cramped Sh-office!) We launched the Office Design & Build division, which we now call
'Workplace Creation'. 2013 We are proud to turnover £3m (without investment)
and have a rapidly growing team of
23 (...and counting!) Welcome to OryxAlign
London, W14 Welcome to OryxAlign
London, W14 150 clients 57% we provide complete managed technology support services Our Service Desk deals with
1500-2000 support tickets & alerts per month The technical support & engineering team have 13 highly skilled and industry accredited people Open 24 hours a day
7 days a week Our datacentre & hosted platform in Hemel Hampstead enables 450 users to go about business via OryxCloud OryxCloud 2007 2008 Welcome to London, W14 24 x 7
monitoring and alerting Deep network infrastructure monitoring Immediate alerting Asset
Management Automated network scanning & asset discovery Asset inventory and warranty management Security
Assurance Baseline Security scanning to detect security holes Remote monitoring of anti-virus & back-up Preventative Maintenance Basic automated scripting to maintain asset health Comprehensive server & network health reports Reporting Comprehensive automated reporting (scheduled daily, weekly, monthly, quarterly, on demand Quarterly business
reviews Detailed needs assessment & technology road map Setting objectives
& planning for improvement Our core technology services & solutions Telephony Managed
Technology Services Cloud Services Business
Solutions Service Level Agreements
IT Service Desk
Professional Services & Consulting
24 x 7 Monitoring & Management
Vendor Management Hosted Server
Hosted Disaster Recovery
Ethernet First Mile
Fibre Leased Lines
High Performance Outdoor Wireless Hosted IP
Cisco Unified Communication
Microsoft Lync Customer Happiness... We have a strong focus on customer happiness and run a constant client happiness survey on our Service Desk.
This enables us to monitor customer happiness and our service levels Our current customer happiness score % and associated response rate %