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Copy of The Speed of Trust

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on 18 November 2013

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Transcript of Copy of The Speed of Trust

The Speed of Trust:
The One Thing That Changes Everything

The One Thing That Changes Everything
Trust can build or destroy every human relationship.
Speed of Trust Jeopardy
The 5 Waves of Trust
The Economics of Trust
The High Cost of Low Trust
Trust = Confidence
Distrust = Suspicion
Trust is one of the most powerful forms of motivation and inspiration. People want to be trusted.
Trust is a function of two things:
Character
Competence
Conclusion
Summary
Kaylee DeLeo, Iqra Javed, Jordan Rainford, & Katie Yeomans
Wave 1:
Self-Trust
Wave 2: Relationship Trust
Wave 3:
Organizational
Trust
Wave 4: Market Trust &
Wave 5: Societal Trust
Miscellaneous
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Which of the following is not a component of integrity?
A. Honesty
B. Congruence
C. Capability
D. Courage
Which of the following is an example of a low trust organization?
A. Stronger Partnering
B. Enhanced Innovation
C. Increased Value
D. Bureaucracy
Which of the following is an example of a high trust organization?
A. Politics
B. Redundancy
C. Heightened Loyalty
D. Turnover
The following quote, "Symbols are more powerful than rhetoric," applies to which wave the
MOST
?
A. Market Trust
B. Organizational Trust
C. Relationship Trust
D. Self- Trust
High trust environments foster collaboration and teamwork required for success in a new global economy. Without trust, ________ is mere coordination, or at best, cooperation.
A. Innovation
B. Growth
C. Value
D. Collaboration
Answer:
Answer:
Answer:
Answer:
Humans often discover the essential nature of trust only when it is polluted or nonexistent.
A. True
B. False
How do you build your brand or reputation?
A. Talk straight
B. Create transparency
C. Listen first
D. All of the above
Market trust is based on the principle of
A. Reputation
B. Politics
C. Results
D. Judgment
During 1992, L.A. riots sparked by the Rodney King trial, many neighborhoods were burned and looted. Amazingly, all McDonalds remained untouched. When asked why, people in the community responded by saying they would not want to harm a company that gives so much back to the community. This example represents

A. Trust dividend
B. Trust tax
C. Schrodinger's cat

Principle of Credibility

4 Cores of Credibility
Integrity
Intent
Capabilities
Results
Answer:
C. Capability
Capabilities deal with
A. Courage
B. Reputation
C. Achieving results
D. Personality style
Answer:
D. Personality style
The motive that inspires the greatest trust is
A. Communicating transparently
B. Seeking mutual benefit
C. Caring genuinely
D. Acting in the best interest of others
One way to accelerate the rate of learning is to
A. Recognize the contribution made by everyone on the team
B. Make and keep commitments to yourself
C. Increase your short-term learning
D. Learn with the intent of teaching others
Answer:
D. Learn with the intent of teaching others
Answer:
C. Caring genuinely

Is it possible to use a specific behavior too much when practicing the 13 Behaviors of high-trust leaders?
A. No, the more you use these behaviors the better
B. Yes, limit how often and how much each one is used
When is the best time to implement the 13 Behaviors of high-trust leaders?
A. Immediately
B. When you have had time to settle in
Answer:
B. Yes, limit how often and how much each one is used
Answer:
A. Immediately
Which behavior is the best way to motivate another person?
A. Talk straight
B. Create transparency
C. Show loyalty
D. Extend trust
Answer:
D. Extend trust
Which behavior is the quickest way to build trust in any relationship?
A. Talk straight
B. Create transparency
C. Show loyalty
D. Keep commitments

Answer:
D. Keep commitments
Answer:
Answer:
Answer:
Answer:
Trust is a function of character and ________ .
A. Intent
B. Competence
C. Responsibility
D. Loyalty
Trust affects two outcomes: speed and cost. When trust declines, costs will go (up/down) and speed will go (up/down).
A. Up, up
B. Up, down
C. Down, down
D. Down, up

Of the five waves of trust, which one can be restored once it has been broken?
A. Self
B. Relationship
C. Organizational
D. Market
E. Societal
F. All of the Above
To extend "smart trust", you must exhibit a high propensity to trust and a high degree of analysis.
A. True
B. False
Answer:
A. True
Answer:
F. All of the Above
Answer:
Answer:
Strengths
Personal stories, diagrams, metaphors, quotes
Social, political, and family applications
Limitations

Long sections
Heavy padding
Do you want to...
Increase profitability?
Reduce internal politics?
Enhance company culture?
Have better customer relationships?
Develop productive partnerships?
Trust in the Workplace: What Does It Mean to You?
Principle of Credibility

4 Cores of Credibility
Integrity
Intent
Capabilities
Results
T
alents
A
ttitude
S
kills
K
nowledge
S
tyle
Principle of Credibility

4 Cores of Credibility
Integrity
Intent
Capabilities
Results

Principle of Credibility

4 Cores of Credibility
Integrity
Intent
Capabilities
Results
Top 3 "Accelerators"
Strengths
Stories, diagrams, metaphors, quotes
Social, political, and family applications

Limitations
Long sections
Heavy padding
Why 13 Behaviors?
Based on principles that govern trusting relationships
Come from 4 Cores of Credibility
Actionable
Can be applied universally
D. Bureaucracy
Low-Trust Organizational Tax
- Bureaucracy
- Disengagement

C. Heightened Loyalty
High-Trust Organizational Dividend
- Improved Collaboration
- Heightened Loyalty
B. Organizational Trust
Organizational Trust
D. Collaboration
High Trust = $Dividends$
True
Fish Discover Water Last
D. All of the Above
How to Build Your Brand
Talk Straight
Create
Transparency
Listen First
A. Reputation

Whatever trust we we are able to create in our organizations and in the marketplace is a result of the credibility we first create in ourselves...
Societal Trust
A. Trust Dividends
B. Competence
B. Costs will go UP and speed will go DOWN
"Speed happens when people truly trust each other"
-Edward Marshall
All five waves of trust can be restored and even enhanced
If
you've broken trust
, get your act act together, improve your character and competence, and behave in a way that inspires trust
If
someone has broken your trust
, grow your ability to forgive, extend smart trust, and maximize any dividends in the relationship
Zone 1: High propensity to trust combined with low analysis
Zone 2: High propensity of trust combined with high analysis
Zone 3: Low propensity of trust with low analysis
Zone 4: Low propensity of trust with high analysis
Talk Straight
Show Respect
Keeping commitments is fast...
But keep in mind to...
Try to implement these behaviors as soon as possible.
Full transcript