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Coaching Session

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by

bryan bimo

on 10 August 2018

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Transcript of Coaching Session

Brainstorm
Coaching Session (Seto)
Main Idea
QM = Kualitas atau mutu tingakat baik buruknya dalam memahami permasalahan pax
Effect:
pax bingung
pax re-open zendesk
pax beranggapan agent tidak profesional
Rating Tidak Puas / jelek
why should be done ??
Upgrade your Score
Upgrade your Team score
Good Rating
CSAT achived
Things to do!!!
Focus
cari tau apa sebenarnya keinginan pax
Sampaikan tujuan maksud menelvon
Lalukan sesuai sistematis (SOP)
Be Friendly
findings Zendesk & call:
11676996
12812430 & call
13808883 & call
Full transcript