Loading presentation...

Present Remotely

Send the link below via email or IM


Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.


Coaching Session

No description

bryan bimo

on 10 August 2018

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Coaching Session

Coaching Session (Seto)
Main Idea
QM = Kualitas atau mutu tingakat baik buruknya dalam memahami permasalahan pax
pax bingung
pax re-open zendesk
pax beranggapan agent tidak profesional
Rating Tidak Puas / jelek
why should be done ??
Upgrade your Score
Upgrade your Team score
Good Rating
CSAT achived
Things to do!!!
cari tau apa sebenarnya keinginan pax
Sampaikan tujuan maksud menelvon
Lalukan sesuai sistematis (SOP)
Be Friendly
findings Zendesk & call:
12812430 & call
13808883 & call
Full transcript