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Shape ICT Roadmap
Transcript of Shape ICT Roadmap
Step 1 SERVICE
Quality Service Supplier
Service Level Agreement
Single Laptop environment
Standard Shape Processes
Step 5 Differentiation
Current technology opportunities
Future Focussed tool watch
Step 4 Shape Systems
PSA Professional Services Automation
CRM with potential integration through to financials
Easy consultant interaction
from customer data entry and search
to quotes, project planning, timesheets, receipt capture .....
Easy admin interaction
from customer info to invoice, billing .....
Step 3 INFORMATION and COLLABORATION
Flexible search facilities
Include all information sources
With remote collaboration capability
With multiple tags for easy retrieval
Step 2 MOBILITY
Based on our mobile model mindset ....
the office is just another location
Move services to cloud
fast internet with equal up <-> down speed in office
connectivity from any location
but preserve offline capability as an interim
Connectivity capability synchronised with new office decision
BYOD is OK - but keep Shape standard laptop to protect ability to deliver