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Nexmo Solves Mobile Marketing for CRM & Loyalty Companies
Transcript of Nexmo Solves Mobile Marketing for CRM & Loyalty Companies
Nexmo processes transactions for over 20,000 customers in more than 150 markets
Member Acquisition, Conversion & Retention
Use Cases: Engagement & Personalisation
SMS Marketing increases customer loyalty by 5% = increase overall business profits by 95% !
Cloud-based SMS & Voice API to process high volume of messages globally
Via Virtual Numbers
Real time provisioning
Some of the top enterprises and apps using Nexmo…...
We enable enterprises, apps and supply the wholesale market
Nexmo is backed by top VCs globally
Nexmo provides granular analytics on your traffic
We also gather conversion data from our key clients in real time!
We make the network transparent by publishing our global quality of delivery KPIs
Source: Zendesk and GoodData.
Our helpdesk scores high in customer satisfaction
“Answers were fast and to the point”
“Your customer service is quick and honest”
“Quick answer and relevant solution”
Reach and Price changes
Filtering knowledge base
Carriers specific restrictions
Getting started guides
Reactive support with open knowledge base
Follow the life of the message from the cloud
Track quality of delivery and latency
Network query numbers via HLR
We provide you with cloud tools to reduce your hidden costs
User Acquisition -- Notification -- Alerts -- Promotions -- Call to Action -- Booking Confirmation -- Delivery Confirmation
Two-Factor Authentication -- One-Time Password -- Fraud Detection -- Payment Confirmation -- Person-to-Person Communication
Loyalty & CRM sector
Send new members a welcome SMS with instant reward redemption/URL link to mobile site
Follow up SMS after customer service call direct from CRM interface
Loyalty surveys directly via SMS using USSD channel (free to user)
Auto loyalty SMS notification when member is not available to receive calls
from SMS marketing!
Location based targeted promotions via SMS
Offer customised redemptions & rewards via SMS based on member profile (top high spenders)
Dedicated "SMS express check-out" experience through virtual number