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Host Team Training - Roles
Transcript of Host Team Training - Roles
Live Prayer (LP) team members are those who respond to requests for prayer during our experiences. They are responsible for:
Care - They let people know that we (and God) care about them and their requests.
Prayer – They pray for them in one-on-one chat rooms.
Follow-up - After praying for the requestor, they offer a next step. It could be the follow-up email, it may be pointing them in the direction of LifeGroups, joining our Facebook page, or inviting them to come again next week.
This is YOU. As we've already covered, you set the tone for the experience and let our attendees know they are welcome and accepted. Your main responsibilities as Chat Host are:
Relate – Talk to our guests! Welcome them and get to know them, using everyday language they can understand. Avoid copy & paste – make it personal!
Respond – Listen to their questions and respond to them in a helpful, timely and friendly way. Show them you care about meeting their needs!
Resource – AFTER you’ve done these things, offer them resources (links, tabs, Live Prayer) that may help them.
Who's on my team?
A team is a group of people who work together for a common goal. They usually have different roles and functions, but they are one unit. The Host Team is made up of 5 standard roles. Let's take a look at them, so you can know who's serving with you.
The Moderator monitors the chat to keep it focused, while still allowing the Chat Hosts to engage in conversation with our guests. Not every team may have someone in this specific role - sometimes it's covered by the Captain or Assistant Captain. They:
Watch – They keep an eye on the chat and the interactions, letting the Chat Hosts attempt redirection if necessary.
Assess – They determine if someone must be muted, which means they can still chat but only THEY see their own messages. (This is a last resort, NOT a first response. We do not talk about muting in the chat. They can still chat but no one sees them, so they don't know they're muted and may stay longer!)
Act – If a distracting guest will not be redirected, they will mute a user, or in extreme cases, disable the entire chat when the chat is flooded with spammers.
While not all experiences have an Assistant Captain, we're working toward that goal. This role is designed to do just what it sounds like - assist the Captain. They are trained to:
Substitute - Fill in during the experience if the Captain has to be away.
Organize - Set up the team structure so that all necessary roles are filled.
Learn - Watch the Captain and pick up tips and ideas, for the purpose of eventually leading an experience of their own.
This is the team leader, the one who stays in touch with the team, makes sure they know what's coming, and reminds them of the mission and vision of Church Online. They do this in these ways:
Lead – They lead teams by casting vision, and directing them as they serve guests.
Connect – They communicate with the team (as a group and as individuals) between experiences, to inform them and care for them.
Develop – They watch for the potential in team members, and find ways to encourage them to grow in their roles and beyond.
Click here to see what you need to know next.
Host Team Roles