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29-04-2010

Jan Franken
by

Meike van Duppen

on 29 April 2010

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Transcript of 29-04-2010

Donderdagmiddagbijeenkomst
29-04-2010
Jan Franken Klant Relatie Nieuwe klant Klantbehoud Nieuwe klanten zijn 5 tot 7 keer duurder! 3 % verlaat de markt 5% ontwikkelt relatie met andere leveranciers 9% vindt de prijs te hoog 16% is ontevreden over de kwaliteit 68% loopt weg vanwege klantonvriendelijke houding Klantbehoud is het centrale thema van zaken doen De achterdeur moet dichtblijven!
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