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Copy of GSM 5101 ORGANIZATIONAL BEHAVIOR

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Kimmy Cheong

on 24 October 2013

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Transcript of Copy of GSM 5101 ORGANIZATIONAL BEHAVIOR

THE CLOCK IS TICKING
GSM 5101 ORGANIZATIONAL BEHAVIOR

CASE STUDY 2 :
THE CLOCK IS TICKING

.....Problem ....
Presented By :
Hong Kay Tze PBS1211068
Lim Chin Hwa PBS1311117
Cheong Chee Teng PBS1311021

Lecturer : Dr. Tee Keng Kok
Group : 4

Began operation in 1998
Business nature : focus high quality SAP-HR implementation
Main software for business – SAP Enterprise ReSource Planning

AVRON MALAYSIA
- NO training report
- NO latest update
-Lost of human capital

Problem 1. WORKFORCE
- Number of junior consultant > number of senior consultant
- Lack of experienced senior consultants
- Lack of competency of junior consultants
Problem 4: Incapability of Ms. Cynthia
Involvement of family member
Leave Application
Dissatisfaction
High Turnover
Problem 2: Inefficiency of company policy
Immediate Recruitment
Get replacement for senior consultant
Difficulty in looking for experience consultant
Engage “Head Hunter ”
Request parent company to assign experienced consultant

Training for Junior Consultants
Lack of competencies
Increase number of instructor
Proper schedule must be prepared
Junior consultants take over job


Family part of an employee's life and career
Allow family member involve in company trip
Family day, Company dinner
Effective reward system
(E.g. Extrinsic & Intrinsic reward)
Virtual work
(E.g. telecommuting)

Employee Involvement
Involve staff in planning company trip
Strengthen staff commitment
Enhance relationship among staffs
Suit to objectives of company trip
>>>
Decentralization

: process of giving authority to lower managers or executives
Mentor-mentee program
Coaching
Enhance personal growth
Assign junior consultant to assists senior consultant
Reduce workload and stress of senior consultant

Developing Interpersonal Relationship
Personal Enhancement
Advice

Motivation

Warning

You are Fired!
>>>

Herzberg’s motivator-hygiene
theory
ASK YOURSELF

THINK, FEEL AND ACT !
If you are Nazlee, what do you want ?
Q & A
STORY END .....
`
Problem 3: POOR MENTOR MENTEE
RELATIONSHIP
Convey surface matter only
Never play the role as a mentor
Conclusion
Full transcript