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Copy of GSM 5101 ORGANIZATIONAL BEHAVIOR
Transcript of Copy of GSM 5101 ORGANIZATIONAL BEHAVIOR
GSM 5101 ORGANIZATIONAL BEHAVIOR
CASE STUDY 2 :
THE CLOCK IS TICKING
Presented By :
Hong Kay Tze PBS1211068
Lim Chin Hwa PBS1311117
Cheong Chee Teng PBS1311021
Lecturer : Dr. Tee Keng Kok
Group : 4
Began operation in 1998
Business nature : focus high quality SAP-HR implementation
Main software for business – SAP Enterprise ReSource Planning
- NO training report
- NO latest update
-Lost of human capital
Problem 1. WORKFORCE
- Number of junior consultant > number of senior consultant
- Lack of experienced senior consultants
- Lack of competency of junior consultants
Problem 4: Incapability of Ms. Cynthia
Involvement of family member
Problem 2: Inefficiency of company policy
Get replacement for senior consultant
Difficulty in looking for experience consultant
Engage “Head Hunter ”
Request parent company to assign experienced consultant
Training for Junior Consultants
Lack of competencies
Increase number of instructor
Proper schedule must be prepared
Junior consultants take over job
Family part of an employee's life and career
Allow family member involve in company trip
Family day, Company dinner
Effective reward system
(E.g. Extrinsic & Intrinsic reward)
Involve staff in planning company trip
Strengthen staff commitment
Enhance relationship among staffs
Suit to objectives of company trip
: process of giving authority to lower managers or executives
Enhance personal growth
Assign junior consultant to assists senior consultant
Reduce workload and stress of senior consultant
Developing Interpersonal Relationship
You are Fired!
THINK, FEEL AND ACT !
If you are Nazlee, what do you want ?
Q & A
STORY END .....
Problem 3: POOR MENTOR MENTEE
Convey surface matter only
Never play the role as a mentor