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Transcript of Communication Barriers.
Slang is a form of informal langauge, it is liked with informal communcation. Slang is used with in social groups and communuitys. Some slang words are made up with in certain social groups. Slang is not accecable with in formal situations such as docotrs, talking to a teacher or with in a bank. SLang effectives communication as not everyone will understand the words and term s as it is not standrad english, also as ceritain words are only spoken between certain groups and young people they will not be able to uderstand what they mean and may take affence what has been said.
This is when someone is deaf or partially.
This can be a barrier as they will be unable to pick up any sounds you are saying, also if you are speaking to fast and not clear enough this will prevent them for being able to lip read.
Background noise can also effect both people who are deaf and who are not.
This is when someone is visusal impared or parically sighted.
VIsual can effect commuincation as the person would be unable to see the person talking to them, which might make them feel uncomfortbale.
Objects which are being discribed proves a barrier as that indviudal would not know what they object was and would be unable to see it.
Forgeigan lanuage is a barrier as in different countires not all of them have a first language of English which prevents them to communicate. Two different countires communicate with different languages means they will be unable to understand each other or certain words which are similiar might have different meanings which could cause offence to each indiviudal.
Jargon is the word which ddescribes technically language with in a health and social care setting. This is a barrier as it can confuse service user as they will not understand, this could also cause the service user to feel small and not smart due to the fact they do not understand the language.
Hello, in this presenation we will be explaining the factors which influence communication, providing examples for each factor. Then we will explain strategies used to over come them.
Strategies to overcome hearing
Stratorgies to overcome visual
Over coming Foregian Language
Overing coming Jargon
Over coming slang
To overcome this barrier we should implement the use of hearing aids, this is to assist the service user in picking up sound as it amplifies hearing. However some people do not like wearing hearing aids and find them uncomfortable, this means we can implement other things to assist them such as makaton or sign language. This ensures that we give them options so they don’t feel restricted to one way in which to assist them and also provides them with alternative ways to interpret the way someone is speaking.
An example of someone who is hard of hearing would be an old man who is in a care home and he refuses to wear his hearing aid as he feels as though they are uncomfortable and he doesn’t like them; he also suffers from learning difficulties which means that his actions and learning are more behind than others. This would cause many barriers to communication as he would not be able to hear what is being said, he may struggle to lip read or use other alternatives due to his learning difficulties.
To overcome this barrier we could implement the use of brail to assist them in reading non-verbal communication, supply a white cane or permit a guide dog on the premises to help them feel safe, supported and confident to talk with others in the room. This ensures that they feel comfortable talking with others and gives those options to communicate and receive communication with other people as often people who have a visual impairment struggle to be confident in unfamiliar surrounds as they aren’t sure of who may be in the room or if they are safe. However by allowing these items it can boost their confidence and help them feel safe.
An example of someone who was a visual impairment would be a little girl from a nursery; she is fully blind and cannot use a guide dog as she is allergic to dogs. This stops communication as has to rely fully on her hearing to guide her around, her communication with others is also not very strong as she doesn’t know where in the room the other people are. When there is lots of noise in the nursery from children playing with her toys she will not be able to communicate as well.
An example of foreign language would be if there was a man from Poland who could only speak his language and came to England, he got rushed into hospital due to the fact he has had a heart attack, but he could not communicate with any of the staff as he cannot talk English and the people in the hospital cannot talk Polish. This is a barrier to communication as they will not be able to understand each other and it would be extremely hard for the hospital to get the information that they need and to inform him about the situation. A translator or interpreter would be used in this situation.
To overcome this barrier we could implement the use of a translator, which ensures that the person can feel comfortable speaking their first language which means that the communication can become a lot more positive and effective. However sometimes having a translator is inappropriate as it can create a very negative feeling in the room that there has to be a ‘middle man’ in the room. To overcome this you could refrain from using any technical jargon and only using Standard English so that if they can speak English as a second language then it makes it easier for them to understand what you are saying.
Acronyms are words that have been shortened down to just a few letters, an example is health and social care, that in acronyms is HSC. Acronyms are used in hospitals, schools and GP surgruys, they are only used between doctors and nurse to quick up communication in serious situations. Examples of acronyms are HIV and STI, these can cause a barrier as clients may not understand what the meaning and may feel confused and belittled.
Over coming acronyms
An example of slang could be if a young carer was talking to an old man; the young person could use many different slang words, he could say things like ‘you sick’ meaning that he is ‘cool’ and the old man is not likely to know what he means by this, another example of what he could say is ‘bob’s your uncle’ this means ‘there you have it’. If the carer was to say this to an old man this could extremely confuse him and this could lead to ineffective communication.
An example of acronyms is that a young carer was on her training course to develop her skills and renew her knowledge, the teacher who is leading this is using acronyms to describe medical terms and the legislations that are in place; this can put up barriers to communication due to the fact that she may not understand what is being said therefore she cannot communicate back or receive the information effectively.
An example of jargon could be if a patient has gone to the doctors to discuss her recent diagnosis, the doctor is empowering the patient by using jargon constantly, this will put up many barriers to communication due to the fact that the patient is not going to be able to understand the high terminology which the doctor is using, this would lead to ineffective communication as the patient would not be able to take in the information properly and she may feel belittled by this.
Dialect is where someone has a very strong accent for example a liverpudilan or a Glaswegian . They would pronounce certain words differently also there are some words that are only used in that local area and they are usually used quiet often, therefore you maybe only catch a bit of what is being said but would find it quite difficult to really get what they are saying.
Culture can be a communication barrier because in different cultures some of things can be offensive to one and other so for an example shaking someone hand is chine in offensive so they prefer if you bow with your hands together to show respect. This could be a problem because you could go to that culture not knowing what was wrong or right and you could offended someone with out known what you have.
The environment can effect the communication because there could be to many noises in the room so when you are trying to speak all the person can hear is what is going on around them and not you. Also the environment you could be in could make the person feel uncomfortable, this may cause them to fidget or to be looking around and not concentrate on what you are saying to them.
Visual Example .. what did we do wrong?
This is how we corrected the problems in the previous video.. what did we include this time that we did not last time
How did the environment in this video affect the communication between Beth and Keeley?
Why do you think sign language is effective for so many people who have hearing difficulties?
To overcome this barrier we could simplify some of the lexis that we use to ensure that it is not too complicated for some service users. This is because it can be daunting for some service users to here complex lexis which they do not understand and can sometimes distress the service user and also can lead to them making false assumptions as you have not supplied them with information that they would understand. But also to understand that the jargon you would use around your colleagues would be appropriate as they are aware of the lexical field in which they work.
To overcome this barrier you need to ensure that you are using formal language when speaking to a service user, you should refrain from using any slang or colloquial language when communicating with a service user. This is because it can be extremely confusing but it can also marginalise the service user from the conversation as they may not understand what you are saying, which could lead to both a positive and a negative response to the communication.
To overcome this barrier you could reduce the amount of acronyms you would use when communicating with a service user. This is because sometimes a service user can become confused when acronyms are used without explaining them first as not everyone is aware of what each acronym may be. To ensure that this doesn’t happen you should only use an acronym when you have fully explained what its definition is and the service user understands. This reduces the possibility of confusion and ensures the service user doesn’t feel patronised.
Over coming Dialect
Over coming environmental barriers
Over coming cultural barriers
Over coming intellectual disabilities
Over coming physical disabilities
Over coming emotions
When looking at this type of communication we looked into our own research and found that the dialect which we adopt in our local area (Cumbria) is very difficult to understand due to the pace at which we speak and the amount of colloquial language/slang that we use. This is a common trait in many other areas in the U.K. such as Scotland and Ireland due to the various accents and slang which they use which may be difficult for people to understand if not from those places. To overcome this you need to ensure that you try to use Standard English as much as possible. This means it is easier for people to pick up on information as it is the Received Pronunciation of something which makes it easier for someone of other regions or countries to understand the information
In this next video we are going to show you what it is like to attempt to talk or have a one to one conversation with someone in a loud environment …… As you can see it is difficult to hear one another and this can cause miscommunication if certain words utterances. To overcome this you need to ensure you hold important meetings in quiet rooms with very low background noise but also ensuring their adequate lightning so that the service user can see any hand gestures you may be using or sign language – this can ensure that it not only helps your communication but also the service users so that the communication cycle is not regularly broken.
To overcome this you could implement the use of picture representations for commonly used words such as a glass with liquid in would be a drink. But it could also be to support an adult who may be suffering from Dementia and to overcome this you could try to incorporate things from their past which may help them understand things better and using those as references. This ensures that you are giving the service user options and helps them feel less restricted by their disability and can help boost their confidence which could help them open up to you.
To overcome this barrier you could also use picture references which require would only require a simple nod or shake of the head or use basic sign language or makaton which will help give them options which will help give them options so they don’t feel restricted by their disability or that it is limiting them which may help boost their confidence.
Ensuring that you are tentative of the fact that some people may be emotionally unstable which may immediately obvious. To overcome this could provide guidance and support for those who need it or want it and being tentative around people who may have a trigger for emotional distressed. This helps service user feel as though they are being respected and supported which may make a significant difference to their overall feelings and communication with others.
To overcome this barrier you would educate yourself with the country, culture or customs through education experiences. This would mean getting to know service users by making them understand that you are interested in their culture. But also to ensure that training is available for all staff or even going on training yourself. Learn from people that have visited their country and have experienced it for themselves. Such as asking getting books from library's, visiting different places in your area which will broaden your cultural enrichment but also shows the service user you are willing to learn and adapt.
This video shows the many different accents which we have in the U.K. alone
Imagine if their were no subtitles .. as you can see it would be very difficult to understand
Without someone to translate for you it is clear that even for someone from the same country it can be difficult to understand slang terms.
An intellectual disability is where someone has something wrong with them mentally, which can cause problems when trying to communicate with them . An example of an intellectual disability is Down Syndrome. This could effect communication because you could treat them like a child not known how to say any words to them , also they could lose interest with what is going on or who it is that might be talking to them.
A physical disability is where someone has something physical wrong with them. They could have the disability from birth or if they have been in a accident or a illness. This can be a problem when trying to communicate with someone because they might not be able to do the thing that they are wanting to do, or be able to understand the message that you are trying to get across to them.
If someone is emotional when you are trying to communicate with them they will not want to speak because of the state they are or not in the right frame of mind to talk to anyone, also if the person was angry then they would be violent when talking to them This makes communicating hard because the emotion will distract them and you will not have their full attention.
An example of dialect would be if an outsider came into a car home in Cumbria and was having a conversation with a local carer then they could find some words offensive such as ‘marra’ ‘lass’ or ‘eh’ as they could think as it as rude or disrespectful. They could struggle to communicate as they say things differently which could put up a barrier.
A young boy who is muslim has moved to a new area. He is attending the local primary school which is primarily chiristian based. Because it is a primary school, some of the christian children do not understand why the muslim child is different as the area does not have much cultural enrichment. Some of the children chose not to speak to the muslim boy as they do not understand and ignore the child. He is beginning to feel marginalised and does not want to go to school any more.
A woman has gone for a consultation with her doctor. The doctors room is very dark and it is taking her a while to adjust her eyes to the darkness of the room. He has set out chairs ready in the room, but she feels she is sitting too close to the doctor and it is making her feel uncomfortable so she is trying not to speak too often. The doctors is situated near a main road and the doctor has the window open as the room is also very warm. The cars going past outside are making it difficult for her to hear what the doctor is saying and has to keep asking him to repeat himself. The doctor then notices that she is struggling to see and opens the blinds, again it takes her too long for her eyes to adjust to the sudden brightness and this makes her feel uncomfortable.
A young girl has come to a new secondry school after being held back in her previous school. She is put into a class with people her age, and begins to feel self concious as she notices she is not picking up on some of the information that they should be learning. She wants to tell the teacher but she is embarrssed that she does not understand and decides to just wait and see if it gets any better. After a couple of weeks the teacher begins to notice that she is not picking up on things as well as the other students and knows that she was held back at her previous school. To save the girl from embarrassment the teacher decides not to intervene.
An example of a disability could be a middle aged man who is paralysed and has a physical disability called ALS which stops him from being able to move any parts of his body and talk. This could affect communication as he would not be able to communicate with anyone, he cannot use any facial expressions, eye contact, or any other non-computerised alternatives to communicate; this put up many barriers to communication due to his physical disability. If this man does not have the money to buy computerised machines to communicate for him then there is no way for him to communicate with others.
An example of emotions could be if there was a patient who has gone to see a doctor at the hospital to review his previous appointment, the patient becomes very angry towards the doctor and starts shouting in his face. This puts up a barrier to communication as they cannot talk properly and discuss the appropriate topic, also because the man is getting angry it could make the doctor feel uncomfortable and he may not want to talk which would cause ineffective communication.