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I3W3D1 Tuesday

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English4callcenters .com

on 26 October 2016

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Transcript of I3W3D1 Tuesday

Mental training
Practice your mental training with your coach and repeat with confidence
"We are E4CC, We are the best"
What are your goals?
What are you doing to achieve them?
Remember:
You are very successful!
Mistakes are part of the process for success!
"Today is a great day"
"I am very successful"
"Mistakes are good"
1. "Authority position"
2.
3.
4.
Grammar review
Your coach will explain to you the following grammar chart. Pay attention
Grammar test
Solve the following grammar test using the grammar you have learned
Fluency diet review
Review stars/goal/melody and have all students practice the repetitions
Exercise
Read the following two ways to spell words, then pair up and spell your name.
Conversation
- Telephone alphabet

Pair up and answer the questions below. Then share your answers with the class
Role Play
Make couples, practice the role play and act it out
Grammar test
Solve the following grammar test using the grammar you have learned
What is the alphabet?

When do you spell words? Give examples

What is NATO Alphabet?
The Pilot's Alphabet is a set of 26 words that represent each of the letters in the ABC's. Also called the Radio Alphabet or NATO Alphabet, it is used to spell important information in situations when people cannot see each other. Alpha Bravo Charlie…
NATO alphabet
The familiar ABC alphabet that is used for writing English does not work over the radio or telephone because the names of many letters sound alike.
A, J, K
B, C, D, E, G, P, T, V, Z
M, N
S, X
I, Y
U, W
Remember: Spell your name using both alphabets
A.
You are a CSR, take the customer's information to ship the order to her/his house.
B.
You are the customer, spell your name, address, email and other important information.
Form
[VERB+ed] or irregular verbs
Auxilliary:
DID

(I, you, he, he , it, we, they)
Example
Regular verb
Start - Start
ed
Irregular verb
Come - Came
I started
You started
He started
She started
It started
we started
they started
I did not start
You did not start
he did not start
she did not start
it did not start
we did not start
they did not start
Did I start?
Did you start?
Did he start?
Did she start?
Did it start?
Did we start?
Did they start?
Positive
Negative
Question
Choose the correct answer.
1. I ____ yesterday.
a) didn't work
b) work
c) did work

2. He ____ to work by car yesterday.
a) didn't go
b) was go
c) goes

3. Three days ago I ____an accident.
a) had
b) has
c) didn't had
4. ______ a new car last year?
a) do you buy
b) did you bought
c) did you buy

5. She _____ three emails to me yesterday.
a) wrote
b) writed
c) writes
Find the mistake
1.
I went to bougth a new dress yesterday.
2.
She goes the supermaket the last week.
3.
You leaved Madrid in the morning.
4.
They playing a football match the last Saturday.
5.
Shops and galleries are closed yesterday.
Simple past
Grammar review
Your coach will explain to you the following grammar chart. Pay attention
Wh questions
What...?
Where...?
When...?
Who...?
Which...?
Why...?
Who...with...?
How...?
How long...?
How many...?
How much...?
How often...?
Linking words:
First, First of all, at the beginning, then, after that, later, however, therefore, as soon as, in the meantime, suddenly, at the end, finally.
Tell me about a sad moment you had
45 seconds non-stop
10 repetitions each
S1
S2
Full transcript