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Business Etiquette: U.S.A vs China
Transcript of Business Etiquette: U.S.A vs China
Etiquette is a code of behavior and expectations for social behavior. These are the norms within a society, social class, or group.
Meeting and Greeting: U.S.A
Greetings are casual
A firm handshake
Introduce yourself by title and name
Use first names, and be sure to introduce everyone to each other
Meeting and Greeting: China
Meetings start with the shaking of hands, bow and a slight nod of the head
The Chinese are not keen on physical contact
Business cards are exchanged on an initial meeting
Make sure card is translated (Cantonese/Mandarin)
Gold print is appreciated
Dining Etiquette: U.SA
Feel free to refuse specific foods or drinks
Many foods are eaten by hand
Table manners are more relaxed in the U.S
Arrive on time if invited for dinner
No more than 10 minutes later to a small gathering
It is acceptable to arrive up to 30 minutes later to a big party
Dining Etiquette: China
Accept some of everything, and sample (even a little of) all dishes served.
Be on time
Unless you are totally drunk, do not refuse a drink
Chopsticks are used for all meals
Tapping your chopsticks on the table is considered very rude
Gift Giving: China
Present a gift with both hands
Gifts are generally not opened upon receiving
Avoid white and black which symbolizes tragedy or death
Gifts are seen as debts that must be repaid
When giving gifts do not give cash
Gift Giving Etiquette: U.S.A
Gifts are normally opened when received
If someone invites you for dinner, bring something small with you
If offered a second helping of food, feel free to take what you like
Americans like people to eat a lot
Americans are direct.
Speak clearly and in a straightforward manner.
A strong voice is generally associated with authority and leadership qualities.
Gestures are usually quite expressive
Relationships - USA
Not against relationships but transactions come first
More in favor of written contracts rather than handshake agreements.
Ongoing social relationships aren't as important to the States.
Chinese business culture tends to value relationships compared to the U.S.A.
In China, things operate through handshakes rather than a written agreement.
In China, the success of a deal will heavily depend on ongoing social relationships.
Avoid asking yes/no questions as there is no such gesture for saying "no"
When presenting business cards hold the card with both hands
Punctuality is key
Chinese find "no" difficult to say.
Refrain from being loud, boisterous or showy.
Do not be insulted if the Chinese ask personal questions
"How much money do you make?"
"How many children do you have?"
Side Notes: China
Comparing China and...
United States of
Meeting and Greeting
Side Notes: USA
Dress to impress, as you are judged by not only your persona but your style as well.
Different expectations of how business should occur
These expectations are formed by the countries culture
Certain precautions should be taken into account
Try to develop and build relationships
Prefer face-face meetings
Trust is very important to Chinese culture in regards to business
Relationships - China
-Focused on punctuality and very traditional
-More laid back, however
punctuality is still an
-Age plays a major role
-Rank in a business setting
plays a larger role than
being an elder
-Knowing Mandarin/Cantonese is an important asset for foeign business
-Contracts are usually
the basis for deals
-Negotiation is a key part of doing business in China