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Organisational Policies and Procedures
Transcript of Organisational Policies and Procedures
Positive promotion of staff development and training
A fully trained health and social care professional must always be kept up to date with changes in procedures and policies as well as technology and legislation. This promotes anti discriminatory practice as these changes are constantly being made as the need arises, so workers must be aware of them and practice them within the service.our technology for instance is always changing along with procedures therefore staff (in the nursing home) must all be keeping up to date with these differences. Equality, diversity and rights legislation are also constantly updated and staff must be kept informed. This promotes anti discriminatory pparrctice as the promotion of staff development training makes employees aware of changes in policies and procedures which introduces new ways of promoting anti discrimination as new up to date methods of promoting rights and conquering discrimination are outlined. This is the same with equality, diversity and rights legislation which is also constantly updated which prommotes anti discriminatory practice as it makess ure that there are no ways people can get away with discriminating.
Positive promotion of complaints procedure
By law, there must be complaints procedure in every workplace and organisation. This promotes anti discriminatory practice as procedures will be inspected to ensure that everything is as it should be and nobody is discriminating against other individuals. Most complaints systems will differ between organisations and workplaces however it needs to follow the same basic format. This is proommoting anti discriminatory practices as if someone complains they have the right to have their complaint dealt with efficiently, have their complaint properly investigated and know the outcome of any investigation. If they are not satisfied with the way their complaint is dealt with they can complain to the Independent Parliamentary and Health Service Ombudsman. If they feel they have been directly affected by an unlawful act they are also entitled to make a claim for a judicial review and if an individual was harmed they may receive compensation. This promotes anti-discriminatory practice as people are more likely to be able to gain confidence and complain as they know they will be able to stand up against others that are discriminating against them and be able to tell others about the discrimination. This will also encourage more people not to discriminate as they will see the consequences of discrimination put on those who have been participating in this. The dislike of the consequences will more than likely outweigh the want to discriminate and therefore more people won't want to do it and will see that it is wrong.
Also if people are not satisfied with any changes made, they can take it up to a higher authority so that will make suitable arrangements, they can get more help which will make sure that people are not getting away with discrimination.
Positive promotion of confidentiality
Stated in the Data Protection Act 1998, guidelines on confidentiality are clear and must be followed by all workers (including the nursing home) . Confidentiality is extremely important to workers and is at the heart of what health and social care professionals do. Confidentiality policies must be available and followed in every workplace and organisation to promtote anti discriminatory practice. It is important to strictly follow confidentiality procedures to promote anti disccriminattory practice by protecting both staff and especially service users from having their information being accessed and known by unauthorised individuals, which could result in humiliation or loss of dignity. Despite confidentiality being followed there are times where it may need to be broken. This includes when the lack of information means there becomes a risk of a person causing destructive behaviour towards others or themselves, hiding abusive or potentially abusive situations or when the life of a person is in danger or is being threatened. Positive promotion of confidentiality promotes anti discriminatory practice because it guards peoples personal information so that other people aren't able to gain unauthorised access and discriminate against them because of the information they have found. It also promotes anti -discriminatory practice because is only broken based on three things which makes discrimination difficult to occur.
Promotion of anti-discriminatory practice takes place in promotion of confidentiality as it is strictly adhered to by professionals so there is more of a chance discrimination is eliminated because confidentiality is promoted so well.