Send the link below via email or IMCopy
Present to your audienceStart remote presentation
- Invited audience members will follow you as you navigate and present
- People invited to a presentation do not need a Prezi account
- This link expires 10 minutes after you close the presentation
- A maximum of 30 users can follow your presentation
- Learn more about this feature in our knowledge base article
Do you really want to delete this prezi?
Neither you, nor the coeditors you shared it with will be able to recover it again.
Make your likes visible on Facebook?
You can change this under Settings & Account at any time.
Patient Counselling Event
Transcript of Patient Counselling Event
History of PCE in IPSF
First offical IPSF PCE was held at Philidelphia World Congress at 1989
Today there are individual, team, jeopardy, and online competitions as well
Counselling in relations to
The Need for Professional Communication
Outline and Expectations
Different Aspects of Counselling
PCE competition details
Have you witnessed/listened to a counselling that you thought was done well?
Have you witnessed/listened to a counselling that you thought was done NOT so well?
Discuss and Share
In group, list out aspects that make a counsel effective or not effective
Other concerns that ensure comprehensive care
Structure of Counsel
2) Information Gathering
3) Therapy Counselling
4) Question, Summary
1) Introduce yourself, as a pharmacist
2) state the need for a counsel / offer help
3) time factor
Basics: for whom, ect
Clarify therapy for proper drug counsel
1) drug interaction
4) special instruction(s)
What Questions to Ask?
1) Fluticasone MDI
1) who is it for?
2) what did the doctor say, diagnosis, signs & symptoms (confirm indications)
3) allergies, other medical conditions, other medications/OTC/herbals (confirm safety)
4) other info: weight, compliance issue, smoking, alcohol consumption, recreational drugs, pregnant/breastfeeding
How to ask Questions
Open Ended Questions
Forces to patient to answer with relevant information
Preface question with the reason for asking.
Relate therapy to questions.
Why is it useful?
1) Saves time
2) Tailor drug counselling
Medical Condition Information
Nature of the Condition and Progression
Signs and Symptoms
Adherenace, Safety, and Efficacy
Proper instruction for medication usage
Counsel on potential and real drug interactions
what to expect, when to expect, and action point
allows for realistic expectations
Action points: follow up with doctor? change regiment? etc.
Monitoring points for improvements and side effects, interactions.
Metronidazole 500mg TID daily for 7 days for a 22 year old woman for C. diff infection
Monitoring Points Improve Adherence and Clinical Outcomes
Gives realistic expectation of results
Empowers patient self-monitoring
Differentiation between side effects and disease signs
Relate adherence to "silent conditions" ie. diabetes, blood pressure
Non-Drug Therapy Recommendations
Tips to improve adherence
Relate back to therapy
write and summarize difficult regiment
timer, memory aid
as needed vs chronic use
i.e. cough and cold
increase fluid intake
Drug Interactions: counsel on monitoring points. eg. what to do, what could happen, how to handle
Storage of Medication/Pharmaceutics Concerns
Address patient's questions and concerns
Repeat key points
Ask patient to repeat back main points to check for understanding
Call or schedule followup
quetiapine 25 mg, take 1 tablet at bedtime
1) Body Language 60%
2) Verbal Cue 30%
3) Verbal Content 10%
Non-Verbal & Verbal Communication
Body Posture / Language
Motion and gesture
Verbal Cues (tone, expression)
Patient Centred Speech
Empathy vs Sympathy
Tailor your counsel to the education and demographic background of your patient
blood pressure vs hypertension
Do not talk over your patient
Allow patient to express concern
Have patience to listen
"In the person shoes" vs feeling sorry for your patient
Be sensitive to your patients' situation
Levothyroxine 25 microgram once a day
lantanoprost 0.005% 1 drop to each eye at bedtime
PCE competition and Sign Up