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Establishing a Cultural Change in Information Management

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Alethea Belford

on 14 June 2013

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Transcript of Establishing a Cultural Change in Information Management

Establishing a Change Culture in Information Management
by Alethea Belford from Melbourne Water
Melbourne Water
learn from your
(or others') mistakes
five fundamentals
for establishing
cultural change

change happens through
people not to people
change needs a budget
there is no "best practice" for change
change is here to stay get used to it
Water corporation owned by the Victorian State Government
Look after about $9 billion worth of natural and built assets, on behalf of the community
Established in 1992, from former Melbourne and Metropolitan Board of Works which was established in 1891
Manage Melbourne’s water supply catchments
Treat and supply drinking water to Melbourne’s water retail companies

Remove and treat most of Melbourne’s sewage

Waterways and drainage
Manage waterways and major drainage systems across the Port Phillip and Westernport region
What do we do?
Who are we?
about the nfo Program
Clear policies and accountabilities for key information sets, along with a prioritised action plan to address severe risks.

Migration of Melbourne Water’s significant documents to a system which supports effective information management (including effective governance).

Data model and standards for Melbourne Water’s strategic data (e.g. asset data).

Co-ordinated communication and training program
Unstructured Info
Structured Info
People & Culture
the outcomes
Image by Nick Lee http://www.flickr.com/photos/gamutless/5368128198/
Image by Stuart Boreham http://www.flickr.com/photos/kagey_b/623840155/
Image by Andreas H http://www.flickr.com/photos/andih/3046418862/
Image by Snowded - http://en.wikipedia.org/wiki/File:Cynefin_framework_Feb_2011.jpeg
Image by Richard Scott http://www.flickr.com/photos/richardmscott/95724014/
the fine print
Establishing a Cultural Change in Information Management by Melbourne Water is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.

To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-sa/3.0/
or send a letter to Creative Commons, 444 Castro Street, Suite 900, Mountain View, California, 94041, USA.
run a reverse brainstorm!
Reframe mistakes as learning opportunities
Communicate that you understand that mistakes were made and you know what they were
Demonstrate that you are not repeating history
Any man can make mistakes, but only an idiot persists in his error ~Marcus Tullius Cicero~
agree your principles for change
The changes associated with the IM Program will happen through our stakeholders, not to our stakeholders.

Our stakeholders are our business groups, creators, custodians and consumers of our information, key business decision makers and all our staff.

We will work collaboratively with our stakeholders and treat them with respect.

We will engage with our stakeholders early and act in an honest and open manner to build trusting relationships.

We will listen to our stakeholders’ perspective and understand their individual needs.

We will determine at the outset what we want from our stakeholders, and understand what it is they want from us.

We will look to understand our stakeholders’ issues and concerns and work co-operatively to solve problems.

We will keep our stakeholders informed and deliver on our promises.

We will continuously improve our approach to stakeholder engagement by sharing our learning with colleagues.
be famous for something
people love
Image by Robert Fornalhttp://www.flickr.com/photos/fornal/417015430/
we are really
good at change
not coping
changing is part of
being professional
Image by Eu não percebo http://search.creativecommons.org/#
find me at
or on
Cynefin Model
Human behaviour is
highly sensitive to small changes

no right answer, just emerging instructive patterns

hindsignt does not lead to foresight

requires creative and innovative approaches
Dave Snowden
launch activities
Coming Up
My views and opinions are my own!
about me
Full transcript