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Communication Pt. 1
Transcript of Communication Pt. 1
Collect assessment data
Promote personal growth
Attain health related goals
Nursing express caring in communication by:
Becoming sensitive to self & others
Promoting expression of feelings (+&-)
Developing trust relationships
Providing interpersonal teaching and learning
Assisting with gratification of human needs
Allowing for spiritual expression
Developing Communication skills
Understanding of communication principles
Critical thinking- draw on theoretical knowledge & past experiences
Curiosity- show interest
Perseverance & Creativity
Which is most difficult for you personally? As a nursing student?
How do we communicate?
Elements of Communication
Sender and Receiver
Which is the patient? the nurse?
What motivates one to communicate?
Do different referents prompt different nursing responses?
Content of communication
Be aware of perceptions and education and experience levels!
Average adult knows 10,500 words
Average reading level 8-9th grade
Beware of medical jargon
Means of conveying & receiving information
(visual, tactile, auditory)
*Individuals understand a message more clearly when sender uses more channels to convey it*
A nurse is educating a newly diagnosed diabetic patient how to self administer insulin. Name different channels that can be used by the sender to convey this message to the recipient.
The message the receiver returns
Verbal & non-verbal feedback to determine effectiveness
Nurses assume primary responsibility for seeking clarification
Uses spoken OR written words
Clarity & brevity: direct and simple
Timing & relevance: sensitivity to pt.
Makes up majority of communication
More accurately portrays person's intended meaning
Gestures: Cultural consideration *thumbs up
Factors Influencing Communication
Intimate: touching to 1.5 ft.
Personal: 1.5 to 4 ft.
Social: 4 to 12 ft.
Public: 12-15 ft.
Which is most commonly used by nurses?
Developmental level across the lifespan:
Learn well through drawing, play, & role playing
Assess cognitive level
Direct questions to the patient, not the family
Do not patronize
Less verbal communication
More likely to initiate and be direct
Disclose more personal information
Space and things
Call patient by name
Introduce yourself and status
Be self directed and responsible