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Communication Pt. 1

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by

Gabri Warren

on 18 August 2015

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Transcript of Communication Pt. 1

Nursing Communication
Gabri Warren
Why Communicate?
Collect assessment data
Provide education
Promote personal growth
Attain health related goals
Nursing express caring in communication by:
Becoming sensitive to self & others
Promoting expression of feelings (+&-)
Developing trust relationships
Providing interpersonal teaching and learning
Supporting
Assisting with gratification of human needs
Allowing for spiritual expression
Developing Communication skills
Understanding of communication principles
Critical thinking- draw on theoretical knowledge & past experiences
Curiosity- show interest
Perseverance & Creativity
Self-confidence
Which is most difficult for you personally? As a nursing student?
How do we communicate?
Levels
Intrapersonal: Self
Interpersonal: 1:1
Transpersonal: Spiritual
Small Group
Public

Elements of Communication
Sender and Receiver
Which is the patient? the nurse?
Referent
What motivates one to communicate?
Sights
Smells
Sounds
Objects
Emotions
Sensations
Perceptions
Ideas
Time schedules
Do different referents prompt different nursing responses?
Messages
Content of communication

Verbal
Non-verbal
Symbolic language

Be aware of perceptions and education and experience levels!

Average adult knows 10,500 words
Average reading level 8-9th grade
Beware of medical jargon
Channel
Means of conveying & receiving information
(visual, tactile, auditory)
*Individuals understand a message more clearly when sender uses more channels to convey it*
A nurse is educating a newly diagnosed diabetic patient how to self administer insulin. Name different channels that can be used by the sender to convey this message to the recipient.

Verbal:
Tactile:
Auditory:
Feedback
The message the receiver returns
Verbal & non-verbal feedback to determine effectiveness
Nurses assume primary responsibility for seeking clarification
Verbal
Uses spoken OR written words
Tone
Pacing
Simplicity
Clarity & brevity: direct and simple
Timing & relevance: sensitivity to pt.
Non-verbal
Makes up majority of communication
5 senses
Unconsciously motivated
More accurately portrays person's intended meaning
Personal appearance
Posture/gait
Facial expression
Gestures: Cultural consideration *thumbs up
Factors Influencing Communication
Personal Space
Intimate: touching to 1.5 ft.
Personal: 1.5 to 4 ft.
Social: 4 to 12 ft.
Public: 12-15 ft.
Which is most commonly used by nurses?
Developmental
Developmental level across the lifespan:
Children:
Learn well through drawing, play, & role playing
Older Adults:
Assess cognitive level
Hearing/vision loss
Direct questions to the patient, not the family
Do not patronize
Gender
Men:
Less verbal communication
More likely to initiate and be direct
Women:
Active listeners
Disclose more personal information
Space and things
Territoriality
Knock
Privacy
Professional Communication
Call patient by name
Introduce yourself and status
Eye contact
Instill trust
Show confidence
Be self directed and responsible
Full transcript