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Keys to Communication

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by

Fay Short

on 16 June 2015

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Transcript of Keys to Communication

Keys to Effective Communication
Communication Skills
can be trained

Communication is
essential for success

Person-Centered
Communication

Unconditional Positive Regard
Empathy
Congruence
Contact and Communication
http://nlp-addiction.com/eliza/
You talkin’ to me?
Other
Focus
Ignore
Distractions
Say their
Name
Avoid
Self-Focus
Mirror
Language
Respect
the
Silence
Attendance Indicators
Assume a
Position of
Interest
Indicate Attendance
Non-Verbally
Paraphrase Content
Reflect Feelings
Embrace the Embarrassment
Take it
Slow
Explore Alternative Communication
Confirm Others
Understanding
Confirm Own
Understanding
Indicate Attendance
Verbally
Confirming
Understanding
Considered Questions
Question
Openly
Engage
through
Socratic Dialogue
Avoid
Feeding
Curiosity
Sensitive
Challenges
Selective
Self-Disclosure
Avoid Manipulation, Force, and Threat
Set
Smart
Goals
Explore Perspectives
Justify your
Disclosure
Be Honest...
...BUT be
Tactful
Non-Judgemental
Approach
Consider the Frame of Reference
Regard the Person,
not the
Actions
Demonstrate
Empathy,
not
Sympathy
Limit
Impositions
Respect
Own Biases
Maintaining Boundaries
Distinguish
Empathy from Affection
Walk at their Side, not in their Shoes
Establish Rules of Engagement
Signposting
and
Informing
Avoid
Advice
Giving
Acknowledge Own Limits
Raise Awareness
Refer When
Necessary
Modelling
Be an
Estate Agent
of People
Be the Person
that you would want to talk to...
Dr Fay Short
Bangor University

CC BY-NC-SA
See the full transcript