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SCT Improved Training Structure

This proposed training plan creates a training culture with greater depth for SCT staff. In place of a grueling, week-long guide training, staff are able to progress at their own pace along a "training path."
by

DeAnna Pickett

on 18 July 2013

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Transcript of SCT Improved Training Structure

Guide Success and Support Structure
Sonoma Canopy Tours
Ground Support
Guide Training
Apprentice Guide
Sweep Guide
Internal Training
Drives Vehicles/Guests
Collects Waivers
Operates bottom of Exit Zip
Belays from ground in Emergency
Helps Coordinate groups
Shadows 2-3 Tours
Attends Formal Guide Training
Completes 3rd Party Guide Certification Process
Directly After Certification
Shadows Sweep Guides as a 3rd Guide
Works with real guests under the supervision of Sweep Guide until confident by themselves
Makes $9.50/hr
Sending Guides
works in conjunction with Lead Guide
Continues to work on rescues and retrieval skills once a month
Develops Guiding skills
Makes $10/hr
Lead Guide
Responsible for entire tour group
able to response to emergency situations
Makes $12.50/hr
Specialized Lead Guide
Possesses same skill as Lead Guides
Also specializes in delivering a tour that focuses on one of the 4 focus areas: Recreation, Education, Social, Spiritual
Creates programming curriculum in specialty area
Trains others in specialty area
Role Models Specialty Area in all tours
Makes $13/hr (+$0.50 more for each additional specialty area.
Mentor Guide
Possesses same skills as Lead Guides
Attends Training to Be Mentor Guide
Mentors sweep and Lead Guides
Demonstrates outstanding professionalism
$13/hr
Internal Trainers
Outstanding Mentor and Specialty Lead Guides
Attends Train the Trainer Training
Can train new Guides
$20/hr
Other Support People
Equipment Manager
Course Manager
General Manager
Climbing the Mountain
to Greatness

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Full transcript