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QUALITY ASSURANCE

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by

Karen Dawkins

on 31 October 2013

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Transcript of QUALITY ASSURANCE

QUALITY ASSURANCE
What is Quality Assurance?
The planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled.
Quality Assurance Process Relation
Process Improvement Plan
Areas to consider include:

Process boundaries
Process Configuration
Process Metrics
Targets for improved performance
Perform Quality Assurance
Perform Quality Assurance is the process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used
Quality Assurance Inputs
Quality Management Plan

Quality Assurance vs Quality Control
Quality Assurance activities are focused on the process used to create the deliverable (Process-oriented)
Quality Control activities are focused on the deliverable itself (Product-oriented)
Describes the quality assurance and continuous process improvement approaches for the project
Activities should be supportive of and consistent with the process improvement plan
Quality Metrics
Provide the attributes that should be measured and the allowable variations
Examples of Quality Metrics are:
on-time performance
cost control
defect frequency
failure rate
reliability
Describes how he organization's quality policies will be implemented
It may be formal or informal, detailed or broadly framed
Quality Control Measurements
They are the results of control quality activities
Used to analyze and evaluate quality against standards or specified requirements
Can compare the processes used to create the measurements and validate actual measurements to determine their correctness
Project Documents
They should be monitored within the context of a system for configuration management
Example of Project Documents:
Tools and Techniques
Quality Management and Control Tools
Affinity Diagrams
Process Decision Program Charts
Tree Diagram
Cost-Benefit Analysis
Cost of Quality
Benchmarking
Statistical Sampling
Cause and Effect Diagrams
Histogram
Scatter Diagram
Quality Management Methodologies (eg. Six Sigma)
Quality Audits
Independent process to determine if project activities comply with organizational and project policies, processes and procedures.
Includes several objectives
Process Analysis
Follows the steps outlined in the process improvement plan to identify needed improvements
It includes root cause analysis...
Quality Assurance Outputs
Change Requests
They are created and used as input into the Perform Integrated Change Control process to allow full consideration of the recommended improvements.
Uses of Change Requests:
corrective action
preventative action
perform defect repair
Project Management Plan Updates
Elements of the project management plan that may be updated.

They include:
Quality management plan
Scope management plan
Schedule management plan
Cost management plan
Project Documents Updates
Project documents that may be updated include:
Quality audit reports
Training plans
Process documentation
Organizational Process Assets Updates
This includes the organization's quality standards and the quality management system
Standard work guidelines
Importance and Benefits of Quality Assurance
It encapsulates best practice and avoid repetition of past mistakes
It provides a framework that involves checking compliance to standards
It provides continuity
It facilitates the improvement of quality processes
Quality Assurance Role
A Good Quality Assurance System
Identify objectives and standards
Will be multifunctional and prevention oriented
Plan for collection and use of data in a cycle of continuous improvements
Plan for establishment and maintenance of performance measures
Include quality audits
Conclusion
The quality of a developed product/service is influenced by the quality of the production process.
It is the quality assurance function that tries to ensure that the project scope, cost and time function are fully integrated
The project manager must work with the team to determine which processes they will use to ensure stakeholders confidence that quality activities is properly performed.
Quality Assurance in brief
QUALITY ASSURANCE PRESENTATION
By

Karen Patterson

October 31, 2013
Full transcript