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Dispute Resolution Training

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by

Lisa Howe

on 10 November 2016

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Transcript of Dispute Resolution Training

Meet with the griever
Active listening skills
Meeting with "other" employee
Always get both sides of the story
Conduct mediation meeting
Griever goes first
Find a solution
Write it down
What happens next?
Employee Hearing Committee
Active listening skills
Emotion labeling
New Grievance Process
What is your role in the new grievance process?
Dispute Resolution Training
What managers need to know
Paraphrasing/ repeating
Reflection/mirroring
Effective pauses
Minimal encouragers
“I” messages
Open ended and probing questions
Summarizing
Stick with it
Full transcript