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Communication in the Medical Field

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Alyona Kosovskykh

on 14 September 2018

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Transcript of Communication in the Medical Field

The decline of communication in the medical profession between doctors and patients due to overlooking the importance of verbal and nonverbal communication in medical school is jeopardizing the quality of care of patients.
Communication in the Medical Field
Ineffective communication will often lead to patients spending more money unnecessarily and therefore reducing the quality of care provided to them.
Patient Recovery
Ineffective communication is increasing hospital stays and therefore making the recovery process much longer and less effective
Patient Safety
Poor Communication Results in Physical Harm to Patients
"In a study of 2000 health care professionals, the Institute for Safe Medication Practices (ISMP) found intimidation as a root cause of medication error; half the respondents reported feeling pressured into giving a medication, for which they had questioned the safety but felt intimidated and unable to effectively communicate their concerns" (Dingley 2008)
Communication Helping to Mentally Recover
By simply having positive doctor-patient communication it has the possibility to help regulate patients' emotions, facilitate comprehension of medical information, and allow for better identification of patients' needs, perceptions, and expectations (Fa and Longnecker 38-40)
Proper Communication Leads to Proper Post Hospital Recovery
After receiving effective communication from their physicians, patients were found to be more inclined to share more information for an accurate diagnosis, follow advice, and follow prescribed treatments. (Fa and Longnecker 38-40)
Effective Communication Reduces Cost to Patients through Fewer Stays and Referrals
Wasted Resources and Money due to Ineffective Communication
It is estimated that $765 billion of healthcare spending was wasted in 2010, half of those spendings attributed to poor communication leading to unnecessary tests, stays and visits, as well as inefficiently delivering patient services. (Gordon, Deland, Kelly 2015)
Lack of Communication Between Hospitals
Cancer patients are having to spend much more money on a treatment that may not work for them as the previous hospital is not sharing their records and it will take weeks to send them again, making the only options running another expensive procedure or guessing at which medication will work the best based on other information and testing. (“Effective Communication With Patients Is Critical for Improved Quality of Life, Lower Costs.” 2017)

Psychological effects of Effective Doctor-Patient Communication
"Studies have shown correlations between a sense of control and the ability to tolerate pain, recovery from illness, decreased tumor growth, and daily functioning. Some studies have observed a decrease in length of hospital stay and therefore the cost of individual medical visits and fewer referrals" (Fa and Longnecker 38-40)
Lack of proper communication between doctors and patient can put the patient into serious mental and physical harm, as well as being ill-informed
Mental Effects on Patients due to Poor Communication
Due to the brutal medical training doctors endure as well as years of medical school and residency, doctors tend to have poor communication skills, suppress empathy and lead to ridicule of patients. (Fa and Longnecker 38-40)
Misinformation Between Providers
In the USA, about one fifth of patients in the hospital are reporting problems with conflicting information provided to them by other healthcare providers as well as not knowing which doctor is in charge of their care. (O'Daniel 2008)
By having one or a team of doctors collaboratively working with a patient to diagnose and fix the issue, patients will need to spend much less time in the hospital and visiting other doctors. As well, fewer referrals will be necessary as a team working well with the patient and getting the root of the problem will reduce the need for more teams and other doctors to get involved. (Fa and Longnecker 38-40)
Healthcare providers do not talk enough to each other, as well as their patients. This in turn puts an emphasis on maintaining health rather than treating acute illnesses and puts the patients in danger.

In order to fix this medical teams need a new and more effective approach to communication among each other and their patients.
Overall, the current state of communication within the medical field needs to improve drastically and fast. With benefits such as reducing costs in the medical practice as well as for patients, quicker and better recovery, and improvements to patient safety, communication will not only benefit the medical teams and the field itself but it will also change the lives of many patients.
Works Cited
Dingley, Catherine. “Improving Patient Safety Through Provider Communication Strategy Enhancements.” Current Neurology and Neuroscience Reports., U.S. National Library of Medicine. Aug. 2008. Web. 12 Sept. 2018 <https://www.ncbi.nlm.nih.gov/books/NBK43663/>

“Effective Communication With Patients Is Critical for Improved Quality of Life, Lower Costs.” Cancer Therapy Advisor. 25 Sept. 2017. Web. 12 Sept. 2018. <https://www.cancertherapyadvisor.com/general-oncology/cancer-effective-communication-patients-important-better-quality-life-costs/article/694950/>

Gordon JE, Deland E, Kelly RE. Let’s talk about improving communication in healthcare. Col Med Rev. 2015 June 22. Web. 12 Sept. 2018 <https://medicalreview.columbia.edu/article/communication-healthcare/>

Ha, Jennifer Fong, and Nancy Longnecker. “Doctor-Patient Communication: A Review.” The Ochsner Journal 10.1 (2010): 38–43. Print.

O’Daniel, Michelle. “Professional Communication and Team Collaboration.” Current Neurology and Neuroscience Reports., U.S. National Library of Medicine. Apr. 2008. Web. 12 Sept. 2018 <https://www.ncbi.nlm.nih.gov/books/NBK2637/>
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