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Transcript of Prezume
Proficient working within
Windows, OS X and Linux
Customer service specialist
backed by 5+ years experience
interacting with businesses/
clients of all backgrounds.
Meticulous attention to
detail, well-organized and
effective verbal and written
Strong technical background, including HTML, XML, CSS, Microsoft Office, Photoshop, Dreamweaver and Access.
Experienced in developing
software applications using
Java, C#, Objective-C, Visual
Studio and Xcode.
completed general education requirements with a focus on economics, target marketing and management.
successfully led various learning teams in accomplishing weekly and ongoing projects while simultaneously completing individual assignments within the given time frame.
produced a social media-based website using dreamweaver, html and css, aimed specifically toward musicians of all genres. features included a personal profile, an online forum and the ability to upload/view video, audio and image files.
university of phoenix
bs - IT: Software engineering
february, 2010 - november, 2013
san francisco state university
june, 2013 - november, 2013
product manager intern
provided clear and concise email responses to various customer inquiries in a timely manner
helped research, design, analyze and test the ui that will be used for eventbee's upcoming mobile application
analyzed the market, identified business opportunities and proposed product concepts based on the analysis
produced ui wireframes/mock up designs and worked directly with the ceo to define product features
october, 2003 -
september, 2003 - may, 2008
Successfully built customer
relationships and accommodative
pickup routes in order to
strengthen customer satisfaction.
trained new hires, maintained inventory supplies and worked alongside management to maintain high-level productivity and efficiency.
regularly surpassed expected weekly goals as a courier, averaging 150% efficiency and 100% reliability. Received multiple bravo zulus/bonuses for outstanding leadership performance and quality customer service
coordinated and managed a group of 15 in a fast-paced, deadline-driven environment.
created an efficient workflow strategy that maximized productivity from 96% to 99% and minimized overlooked packages from 0.9% to 0.5%. This resulted in multiple "station of the year" and "station of the month" honors.
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