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Business Analysis section 1 - 2

section 1 - 2
by

qanita zia

on 24 March 2015

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Transcript of Business Analysis section 1 - 2

Step 10
Assess and recalibrate benchmarks
WHY Process Analysis
SECTION 1-2
Problem
Hypothesis
Analysis
Solution
Collect Facts
1.1. Analytical Thinking and Problem Solving
Creative Thinking
Prepare for Decisions
Acquire Knowledge Quickly and Thoroughly
Problem Solving
Systems Thinking
T
D
E
E
P
BROAD
Vertical means depth
Horizontal means breadth
BA means both playing the instrument and conducting the symphony
1.2 T-Shaped Skills
Ability to Apply Knowledge Across Situations
Functional / Disciplinary Skill
1.3 Communication Skills
Oral Communication
Emotional Intelligence
Training Skills
Written Communication
1.4 Interaction Skillls
FACILITATION
LEADERSHIP
STEP 1
1.5 The Business Analysis Path
What is the need?
What are the requirements ?
What is our solution?
STEP 2
STEP 3
1.6 Business Analysis and Strategy
Financial
Business Processes
Learning and Growth
Customer
STRATEGY
THE BALANCED SCORECARD
Objectives
Measures
Targets
Initiatives
Targets
Initiatives
Objectives
Measures
Targets
Initiatives
Objectives
Shareholder, Customer, Performance and Value in Balance
Mission
Organization
Objectives
Strategy
Vision
Task
T
O
S
O
V
M
Objectives
Measures
Targets
Initiatives
Objectives
Measures
Targets
Initiatives
Objectives
Measures
Targets
Initiatives
Shareholder, Customer, Performance and Value in Balance
1.7 Organizational Readiness
What are our Organizational Readiness KPI’s?
Maturity
Skill Set
Structure
Executive Commitment
Project Readiness
Constraints
1.8 Stakeholder Analysis
POWER
LOW
LOW
HIGH
HIGH
INTEREST
MONITOR
KEEP INFORMED
(MINIMUM EFFORT)
KEEP SATISFIED
MANAGE CLOSELY
Unaware
Resistant
Neutral
Supportive
Leading
Where Can Stakeholders Fall?
1.9 RACI Diagram
2.1 Business Process Management
What does BPM Stand For?
2.2 Process Modeling
What is our goal?
Organizing
Discovery
Forecasting
Quantify
Describe
Verify
Validate
.....
.....
What are the elements?
Activities
Decisions
Events
Flow
Roles
Swim Lanes and Pools
Terminal Points
.....
2.3 Process Analysis
Understanding strategy
Cross-functional Process
Complete Process
Roles and Handoffs
Scalability and Resource Utilization
Business Rules Understanding
Performance Metrics
Opportunities for Quality
Process Stages
Aware
Defined
Aligned
Integrated
Optimized
2.4 Process Design
......
The longer a process has been in operation, the more difficult it is to change it.
CREATE THE SPECIFICATION FOR OUR PROCESS FUTURE STATE
2.5 Scenarios and Use Cases
2.6 Data Flow Diagram
is for responsible
R
stands for informed
I
means consulted
C
stands for accountable
A
Management
Discipline
Core Internal
Capability
Process
Maturity

Curve
Technology
Doesn't Lead
BPM
is Strategic
End-to-End
What, Where, When,
Why, Who
Fit for

Purpose
Closed
-loop
Cycle
Fit for
Use
Enterprise

Investment
No

Framework
New
Roles
Process
DataStore
Dataflow
External Entity
What are the components?
2.7 State Diagram
What are the Components?
Only One State
Unique Elements
Comprehensive Story
Need a Start
State Change Requires Trigger
2.8 Process Transformation
The Capability
Maturity Model
The Capability
Level 4
Level 0
Non Existent
Level 1
Ad Hoc
Level 2
Repeatable
Defined
Measured
Level 5
Level 3
2.9 Enterprise Process Management
Optimized
Full transcript