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Transcript of La Quinta
"Here for You"
1,500 square feet of meeting space
4,800 square foot ballroom
Chain of Command
Shardool Parmar, PVHG
AGM-2/Front Desk Mgr.
Front Desk Supervisor
Front Desk Staff
KP - Standard 1 King
EK - Executive 1 King Suite
DDR - Standard 2 Queen
EDD - Executive 2 Queen Suite
Lobby Bar and Breakfast
** 182 rooms in total **
Located just outside downtown Springfield, at the junction of I-91 and I-291
free and easy to join at the front desk
10 base points per dollar spent
easy jump between levels
redeem points for free night's stay
always heated to a
$ - Budget - $
The Front Desk at La Quinta is a profit center.
Application of Theory
face recognition and name recall
Front Desk as the "hub"
communication: important criteria
keen awareness of other departments
guest complaints = hardest component
Relationships and Tasks
Check-In / Check-Out
courtesy call (log)
record everything in log book
smoking in room with evidence = $250 charge
cash payment v. having credit card
credit card authorization / credit card for incidentals
location - locals, low-income (party)
Director of Sales
status of rooms
group block reservations,
meeting space bookings (BEO info)
run things to guest rooms
simple (room) problem resolution
maintenance problems throughout the property (inside and outside)
problem resolution for guest satisfaction
*hotel is franchised, small business owner is operator/manager
*or other avenues online
- when Gold member: 20% bonus on all base points earned
- when Elite member: 30% bonus on all base points earned
Head of Maintenance