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CTU Update Status
Transcript of CTU Update Status
Inconsistent and difficult navigation, naming conventions/taxonomy
Inconsistent style and page treatment
“A garden left un-tended”
Difficult to navigate as a user and frustrating to update as an administrator.
Clear organization/hierarchy of content
Career paths immediately identifiable
Consistency in navigation, resource names, style and page treatment, and messaging
Updates more straightforward, and much more frequent
More reasons to check the site--relevant content
“I can get what I want and find what I need”
Current/Future State Outstanding Issues Goals To Do's What is the vision for CTU?
What ROLE does the website have in supporting the Canadian Tire University?
What GOALS do we need to accomplish?
How will we KNOW we have accomplished these goals?
What is "Business Owner" accountable for: the development, administration, maintenance, QA, and ensuring it meets it’s objectives on an ongoing basis? Anything we want to add...
What is the role of "content owners?"
Change in stakeholders?
Who do we need to bring into the
(role of CSE committee, CTDA,
other areas of corp etc)
Get more users to the site, more frequently.
Get more info to those users
Get more info ABOUT those users, and tweak site to suit the needs of those users
More info, More organized, More often.
We need to be more adaptive: “If this link does not draw in users the way we expected—what will?”
Let’s be a learning site, as well as a “site that learns.” Navigation changes: Program Links, Student Centre Links.
Page nav changes
Scope of site: What type of info and content is found—More Streamlined.
Institute “Site That Learns” Philosophy
Guiding Principles rather than unbreakable standards
Content changes (to wireframes)
Incorporate changes to programs as they come
Revisions to Design Shared Calendar function
* “Ask An Expert”
Corporate and PS site?
Still tbd: Sean:
3-5 days for changes to navigation (?)
2-4 days for consultations and problem-solving.
Content (wireframe) updates-1-2 days?
New Content (?)
New users section (1 day)
New employee section (2 days)
Carousel Updates. (2-3 days?)
5-8 days to re-build nav
2-3 make site updates
2-3 build test script etc
QA alpha and Beta (all profiles-5 days)
pilots/Beta 2 testing ( 2 weeks)
Resources Time and Resources FUTURE...
New avenues to engage store staff
Tracking site usage-- monitoring and responding to what is successful and what is not.
CTU on mobile devices?
More synergies with Online
Canadian Tire University Website is the most comprehensive, and most visual
communications channel we have facing the stores.
It must meet the individual goals of it's stakeholders, and reflect the greater organizational strategy in a way that will engage users at their level.
Shannon's What are your goals? Shannon's List Update Contact List: Stores, Corp, PS, CSE, CTDA- who else?
Update Project plan (revisions, pilot process, launch Change mgmt)
Update Standards docs
Site updates process: folder structure, understanding of billing process...
Darwin approach to old content.
New billing system?
Based on real estate?
Based on tech team/resource time?
Imagine a system that reflects the organization of our department... http://www.cantireu.com/reports/ "Permission" to communicate our offerings.
Feedback on what is working and what is not.... Need specific, attainable and measurable goals for what content (program info) wants to achieve.
Need to leverage CTU as a reliable communication channel.
What do you want CTU to do for you? If there are specific items you want stats on- we can track these more closely.
Need to know what I am looking for. We had made some good inroads with
Merchandising, Supply Chain and HR...however
Now need to re-connect.