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metric for strategic initiatives

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by

Farizan Zainal

on 10 December 2015

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Transcript of metric for strategic initiatives

1.WEB SITE METRICS
2.SUPPLY CHAIN MANAGEMENT (SCM) METRICS
3.CUSTOMER RELATIONSHIP MANAGEMENT
SUPPLY CHAIN MANAGEMENT (SCM) METRICS
BACK ORDER
CUSTOMERS ORDER PROMISED CYCLE TIME
CUSTOMER ORDER ACTUAL CYCLE TIME
INVENTORY REPLENISHMENT CYCLE TIME
INVENTORY TURNS (INVENTORY TURNOVER)

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) METRICS
SALES METRICS
Number of new customer
number of sales calls
SERVICE METRICS
Number of cases handled by agent
average time of resolution
MARKETING METRICS
Number of marketing cmpaigns
New customer retention rates
WEB SITE METRICS
ABANDONED REGISTRATIONS
ABANDONED SHOPPING CARTS
CLICK-THROUGH
CONVERSION RATE
COST-PER-THOUSAND (CPM)
PAGE EXPOSURES
TOTAL HITS
UNIQUE VISITORS

metric for strategic initiatives
Full transcript