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Challenges in Team-Building and Supervisory Relationships in

Creating Good Partnerships and Relationships as an Occupational Therapist
by

Stephanie Lancaster

on 16 February 2016

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Transcript of Challenges in Team-Building and Supervisory Relationships in

Dealing with Difficult People
Why are some people difficult to deal with?
Factors that influence a person's ability to listen:
Willingness to listen

Ability to evaluate what has been heard
References
Brown, B. (2012).
Daring Greatly.
New York: Gothan Books.

Covey, S. (1989).
The Seven Habits of Highly Effective People.
New York: Simon & Schuster.

Hyatt, M. (2015). "This is Your Life" Podcast, Season 3, Episode 10. Retrieved from www.michaelhyatt.com.

Lanceley, F. J. (1999).
On-Scene Guide for Crisis Negotiators.
Boca Raton, FL: CRC Press.

Levitt, S. D., & Dubner, S. J. (2005).
Freakonomics.
New York: HarperCollins.

Pink, D. H. (2009).
Drive: The Surprising Truth About What Motivates Us.
New York: Riverhead Books.


Learning Objectives
List 3 common barriers to effective teamwork and partnerships.

State how you can address each of these barriers.

Name the most common reason that conflict arises.

Explain how changing one's response pattern can serve to diffuse conflict.

Identify at least 3 techniques to use in active listening.
Common Barriers to Teamwork / Partnerships
Lack of diversity

Need for improvement in self-awareness on the part of the leader/supervisor

Poor communication between parties

Deficit in interpersonal skills and/or connection

Issues related to ego and emotions

Insufficient perspective-taking abilities
Three Habits of Effective Teams/Partnerships
Partnerships
Teamwork
People Skills
Challenges in Team-Building and Supervisory Relationships in O.T.
University of Tennessee Health Science Center
Department of Occupational Therapy
OT 425
Stephanie Lancaster, MS, OTR/L, ATP
(Covey, 1989)
What is the reason most conflict arises?
What commonalities exist amongst people who are considered "difficult"?
What is active listening?
Dealing with Criticism and Confrontation
Four Ways to Improve Your Response Pattern:
Evaluate without shame.
Listen with an open mind.
Accept responsibility without blame.
Adjust as necessary.
Providing feedback constructively ...
Use "I" messages.

State your request clearly.

Focus on the behavior, not the person.

Use appropriate body language.
How can you avoid dealing with difficult people?
Image source: http://www.slideshare.net
(Levitt & Dubner, 2005)
(Hyatt, 2014)
(Brown, 2012)
Active Listening Techniques
Providing signs of encouragement
Paraphrasing
Reflecting (mirroring)
Interpreting
Summarizing/synthesizing
Probing
Giving feedback
Supporting
Checking perception
Being quiet
(Lanceley, 1999)
The Key to Success
Bringing a little "Goldilocks" into a situation
Image: littlegoldenbooks.com
(Pink, 2009)
Image: www.gameaspect.com
People Skills Assessment
Interpersonal Communication Skills
- conveying a clear message, using active listening techniques, and accurately decoding meaning

Managing Differences
- modeling respect for others and realizing the benefits of diversity

Managing Agreement
- Promoting synergy and collaboration amongst team members

Personal Integrity
- the cornerstone of People Skills, which involves honesty, truthfulness, and courtesy in dealing with other people

Communication Skills
Source: wsj.com
Source: wsj.com
We need to communicate and listen
effectively to get the results intended.
www. mindtools.com
Full transcript