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The tip of the iceberg: better training through awareness o

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Melanie Steel

on 27 April 2014

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Transcript of The tip of the iceberg: better training through awareness o

Better Training Through Awareness of Nonverbal Communication
The Importance of Nonverbal Communication
Nonverbal Communication and Training
Personal Space or Proxemics
Nonverbal Communication
Smell is used...
We've still only addressed the tip of the iceberg...
Nonverbal Communication
Interested in this topic? Check out this research...
What exactly are we talking about?
Nonverbal Communication
What is nonverbal communication?
Other Nonverbal Examples:
The Tip of the Iceberg
By Paul Sinclair, Melanie Steel, Scott Whippo, and Tamika Wright
"There's language in her eye, her
cheek, her lip,

Nay, her foot speaks; her
wanton spirits look out
At every joint and motive of her

- William Shakespeare

“The most important thing
in communication is hearing
what isn't said.”
- Peter F. Drucker
The Incredible

Only 7% of communication comes from
you say.
communication without the use of spoken language
facial expressions
body positions
cultural and environmental conditions
Lighting impacts both judgment and activity.
in religious ceremonies
to cover body odors
Center for Nonverbal Studies:
David B Givens, Ph.D.
Spokane, WA
Paul Ekman Group:
Paul Ekman, Ph.D.
San Francisco, CA
forward lean friendly
direct eye contact friendly
upright posture expertise
smiling friendly & relaxed
knitted brow involved
variability in voice lively
Tip of the Iceberg
93% nonverbal vs. 7% verbal
Light and smell
other nonverbals
Adler, R. B., Marquardt Elmhorst, J., and Lucas, K. (2012). Communicating at work (11th ed.). McGraw-Hill.

Caputo, J., Hazel, H.C., & McMahon, C. (1994). Interpersonal Communication. Boston, MA: Allyn & Bacon.

Choi, Y. & Parsani, R. & Roman, X. & Pandey, A. V. & Cheok, A. D.(2013). Light Perfume: A Fashion Accessory for Synchronization of Nonverbal Communication. Leonardo 46(5), 439-444. The MIT Press. Retrieved April 21, 2014, from Project MUSE database.

Marsh, A.A., Yu, H.H., Schechter, J.C., & Blair, R.J.R. (2009). Larger than life: Humans' nonverbal status cues alter perceived size. PLoS ONE, 4 (5), pp. 1-8.

Mehrabian, A. (1972). Nonverbal Communication. New Brunswick, NJ: Aldine Transaction.

nonverbal communication. (n.d.). The American Heritage New Dictionary of Cultural Literacy (3rd ed.). Retrieved April 19, 2014, from Dictionary.com http://dictionary.reference.com/browse/nonverbal communication

Silberman, M. (2006). Active training: A handbook of techniques, designs, case examples, and tips (3rd ed.). San Francisco, CA: Pfeiffer.
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