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New support tools

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by

James Allen

on 17 April 2014

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Transcript of New support tools

Needs/risk assessment
New shorter form, less emphasis on future support planning
Support Timeline
Self-assessment
Compulsory, to replace the previous 1 page version
To be completed by the customer before or during the assessment and added to the F-Sharp form
Two types, depending upon the support plan that is used by the
scheme:
Exit survey
Phase 1 documents
- change summary

Standard self-assessment
Uses the Every Child Matters outcome framework
Not using Outcome Star
Using Outcome Star
Outcome star self-assessment
Uses the Outcome Star framework (Teen Star to follow).
Creates the first star
The customer will more than likely need help to complete the form
Risk issues summary
The summary has two main functions:
It is the foundation for the tier 1 risk assessment.
Along with the referral and offender information it should contribute to the decision of if a Tier 2 is required.
'Risk' should include risk to the person and to others, including the community. Risk connected to accommodation should also be considered, such as ASB, loss of accommodation etc. This summary is a mechanism that allows support workers to involve and include customers in decisions about their risk, which can encourage positive risk taking.
Decision section
This box replaces the Tier 2 decision box on the previous form. The purpose is to record the assessment decision, if it can be made in front of the customer, which could include triage and prevention services. Immediate support work carried out during the assessment should also be recorded as triage, for those services which collect this data.
This part of the form is used for two separate, but related functions:

1. To record support need and actions. This should mainly include actions which will be immediately dealt with or a few support goals which will be relevant when the customers first starts to receive support.
2. To record risk and the strategies proposed to deal with this risk, for tier 1 assessments only, which the customer is directly involved in.
support/risk action plan
Support goals
Where immediate support has been provided this should be listed here.
Depending upon the likely start date for support additional goals can be included. The self-assessment results should be used as the starting point for these and could include brief support work which will be carried out while the customer is on the waiting list.
T 1 Risk strategies
A title should be used to encompass the risk issue (such as 'violence from ex-partner') and a strategy written to briefly explain the plan to deal with this risk.
This is the tier 1 complete and includes the Risk Summary and the risk management strategies. Depending upon how imminently the customer will be starting support the actions (the steps, when, who etc) which arise from this strategy should be added into the customers first support plan, rather than written in this assessment.
One core form to be used by
everybody, with other tools:
It can be combined with the self-assessment to create a stand alone support plan
This core plan will replace the action plan section in the Outcome Star form, if the Outcome Star is being used.
ECM support plan
In the absence of another tool the core plan should be used in conjunction with the self-assessment form (page 1 only):
+
Reviewed (needs) at least every six months.
Previous Support goals and actions reviewed and new ones developed at least every 3 months.
Needs assessment process
Self-assessment form
Core support plan
Ideally the support plans should have a few key goals but should be reviewed more regularly than 3 months.
Not required, unless using Outcome Star
This assessment of need can be done by the customer alone, or with the support worker and doesn't need to be done every time a support plan is reviewed.
Outcome Star support plan
Core Foundation plan
Outcome Star
action plan section
Replaced
by:
To be completed just before or after a customer leaves the service. Please explain to the customer that honesty is really important and the results will be used to measure our impact as an organisation. Their individual results will be kept confidentially.
This survey information will have to be transferred into the F-Sharp form.
If a goal is completed and there have been additional related and unrecorded achievements these can be written below the relevant step.
Click on the full screen button
& Use the left/right arrow keys to navigate

QM
Can be found on the intranet, like the other forms
This exit survey only covers a couple of service improvement questions and doesn't ask for satisfaction levels.
Satisfaction will be recorded via the annual survey and SMS text exit survey.
Support plan
Core support plan -Achievements
Achievements are indicated through the
date completed column. If more detail is required
this can be added to the comments section on the back of the form and below each step on F-sharp.
How do you rate the service from Foundation?
Page 11
Full transcript