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Transcript of Leadership
Mission, Vision and Values
Providing quality patient
care to our community
with constant attention
to clinical excellence
-To be the hospital of choice in Al Ain and the Emirate of Abu Dhabi.
-To be an involved community member.
-To be a centre of international clinical best practice.
-To be the health academic centre of choice within the UAE.
-To be the health care employer of choice.
Commitment to the Community we serve
Respect and Compassion
Joint Steering Review & Performance Management Review Meetings
Benchmarking with Other
Hospitals under SEHA
Community Reach-out Programs
Open House Meetings with Leadership ' Your Voice'
Service Standards Accreditation &
Certification - JCIA/ISO
Environment Analysis (EHSMS)
Incident Command Center
Annual Training Plan
ERP Oracle System
Kronos (Time & Attendence System)
Rewards & Recognition
Customer Satisfaction Surveys
Mas'oul for Special Needs
HAAD Inspection Visits
Internal / External Audits & Surveys
Structured Supply Chain &
Annual Budget Planning
Manage Funding -SEHA (DOF) Funding & Revenue from Patient Services
Fixed Asset Management
Facility & Equipment Management
ISO 9001:2008 Certification
Waste Management & Recycle Projects for Environmental Sustainability
Integrated Health Information System
HIM Trainings & Workshop & IT Support
Data Security & Disaster Recovery Program
Information Security - Governance Audit
Process Standardizations (policies & Procedures)
AAH Tagyeer Initiative
Morbidity & Mortality Committee
Community Outreach Program
SEHA Staff Engagement Survey
Waiting Time KPI
Market Research 2012
Community Activities & Media Coverage
Non Financial Outcomes
Revenue Cycle Management
Asset Turnover Ratio
Supply Chain KPIs
Facility Management Index
Al Ain Hospital Application for
The Excellance Model of the European Foundation for Quality Management (EFQM) *
Clinical & Risk Management KPIs
* The above figure adapted from the Excellence Model of the European Foundation For Quality Management (EFQM).
The Excellence Model is registered trademark of the EFQM.