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safea mohammed

on 7 January 2015

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Transcript of Leadership

Mission, Vision and Values
Providing quality patient
care to our community
with constant attention
to clinical excellence
-To be the hospital of choice in Al Ain and the Emirate of Abu Dhabi.

-To be an involved community member.

-To be a centre of international clinical best practice.

-To be the health academic centre of choice within the UAE.

-To be the health care employer of choice.
Commitment to the Community we serve
Respect and Compassion
Engagement Survey
Whistle-Blower Helpline
Joint Steering Review & Performance Management Review Meetings
Benchmarking with Other
Hospitals under SEHA
Community Reach-out Programs
Open House Meetings with Leadership ' Your Voice'
Service Standards Accreditation &
Certification - JCIA/ISO
Environment Analysis (EHSMS)
Incident Command Center
Partnerships &

People Results
Customers Results
Society Results

HR Policy
Performance Evaluation
System (iperform)
Manpower Planning
Orientation Program
Annual Training Plan
Taghyeer Initiative
ERP Oracle System
Kronos (Time & Attendence System)
Rewards & Recognition
Customer Satisfaction Surveys
Mas'oul Initiative
Mas'oul for Special Needs
HAAD Inspection Visits
Tagyeer Initiative
Policy Management
Internal / External Audits & Surveys
Budget Planning
Structured Supply Chain &
Materials Management
Annual Budget Planning
Manage Funding -SEHA (DOF) Funding & Revenue from Patient Services
Fixed Asset Management
Facility & Equipment Management
ISO 9001:2008 Certification
Waste Management & Recycle Projects for Environmental Sustainability
MaPSaf Survey
Integrated Health Information System
HIM Trainings & Workshop & IT Support
Data Security & Disaster Recovery Program
Information Security - Governance Audit
Communication Program
Pr cesses
, Products
& Services

Process Standardizations (policies & Procedures)
PDCA Projects
Quality Committee
AAH Tagyeer Initiative
Marketing Campaigns
Clinical Guidelines
Morbidity & Mortality Committee
Community Outreach Program
SEHA Staff Engagement Survey
Training Programs
"Your Voice"
Taghyeer Initiative
Customer Satisfaction
Waiting Time KPI
Complaint Management
Market Research 2012
Environmental Responsibilities
Community Activities & Media Coverage
Financial &
Non Financial Outcomes
Revenue Cycle Management
Asset Turnover Ratio
Waiting Time
Supply Chain KPIs
IT Index
Facility Management Index
Al Ain Hospital Application for
The Excellance Model of the European Foundation for Quality Management (EFQM) *

Clinical & Risk Management KPIs
* The above figure adapted from the Excellence Model of the European Foundation For Quality Management (EFQM).
The Excellence Model is registered trademark of the EFQM.
Full transcript