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United Airlines Drags Passenger off Overbooked Flight

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sarah rieman

on 28 September 2017

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Transcript of United Airlines Drags Passenger off Overbooked Flight

United Airlines Drags Passenger off Overbooked Flight
A handful passengers on board captured the scene on their phones, which shows Dr. Dao being forcibly removed from his seat and dragged down the aisle. The videos were posted to social media and created an uproar for United Airlines.

Some clips appear to show that the man was left bleeding from the head after his face was smashed against an armrest during the scuffle.
CEO Public Apology
"The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way,"
- Oscar Munoz
Twitter Outrage
United Airlines Background

United is the world's third-largest airline

World’s most comprehensive global route network. including world-class international gateways to Asia, Australia, Europe, Latin America, and the Middle East with non-stop or one-stop service from virtually anywhere in the United States

Industry-leading loyalty program that provides more opportunities to earn and redeem miles worldwide

Optimal hub locations, including hubs in the four largest cities in the United States

Approximately 88,000 employees reside in every U.S. state and in countries around the world
Later Monday: The Chicago Department of Aviation issues its own statement regarding the security officer involved in removing passengers from United Express Flight 3411:

"The incident on United flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department. That officer has been placed on leave effective today pending a thorough review of the situation."
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