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T-Mobile: a culture like no other

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by

Joaquin Rojas

on 17 October 2015

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Transcript of T-Mobile: a culture like no other

MEET THE
T-MAGENTAS

The ceo
John Legere

Organizational Culture
Organizational culture encompasses
values
and
behaviors
that "contribute to the
unique social
and
psychological
environment of an organization."
T-Mobile Culture Cont'd
Mission
To become the most highly regarded service company, we are fully dedicated to satisfy your needs and wishes.

Therefore we are offering a wide range of innovative, but easy to use products and services.

Everywhere in the world our customers can count on the delivery of our three corporate values – reliability, simplicity and inspiration.


T-Mobile Culture cont'd
-Mobile
T-Mobile International AG is a German holding company for Deutsche Telekom AG's various mobile communications subsidiaries outside Germany. Based in Bonn, Germany, its subsidiaries operates GSM, UMTS and LTE-based cellular networks in Europe, the United States, Puerto Rico, and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.

T-Mobile US
T-Mobile US, Inc. is the United States-based subsidiary of T-Mobile International AG. It provides wireless voice, messaging, and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile, MetroPCS, and GoSmart Mobile brands. The company operates the third-largest wireless network in the U.S. market with 58.9 million customers and annual revenues of $21.35 billion. Its nationwide network reaches 96 percent of Americans. As of 2011, J. D. Power and Associates, a global marketing-information-services firm, ranked the company highest among major wireless carriers for retail-store satisfaction four years consecutively and highest for wireless customer care two years consecutively.
T-Mobile: a culture like no other
presented by
The T-magentas

"The Leader": Pedro Aldana

"The Co-leader": Joaquin Rojas

"The Dynamic Duo":
Dionne Merrit & Melva Griffith

Was appointed as T-Mobile US CEO in September 2012
CEO of Asia Global Crossing from February 2000 to January 2002, and CEO of Global Crossing from October 2001 to October 2011
Worked for At&t for 20 plus years as Chief Executive for AT&T Asia, head of AT&T Global Strategy and Business Development and President of Worldwide outsourcing of AT&T solutions.
Legere then worked as senior vice president of Dell and president and chief operations officer for Dell's Operations in Europe, the Middle East and Africa and president,
T-mobile is an operator you can trust
You want an operator that you can trust and that provides you secure and reliably service no matter where you are. We are constantly investing to provide you innovative and high-quality services that will justify your trust.
you want to communicate easily and simply
Why should things be complicated when they can be simple? T-Mobile offers you services and technologies that are intuitive, clear and easy to use and which don’t need additional explanations, but are self explanatory.
reliability:
simplicity:
inspiration:
discover life every day
Creating innovative services that will fulfill your dynamic day is our primarily goal. We are dedicated to creating services that will inspire you and surprise you by offering you new benefits and new possibilities for communication.

Life at T-Mobile Call Centers
the un-carrier
STRATEGY: CUSTOMERS COME FIRST
Carrier Freedom
Data Stash
Equipment Installment Plans
Simple Globe
Test Drive
the outcome
Every penny T-Mobile makes is for the company and shareholders, allowing the company to:

Acquire Metro PCS
More reliable services for users
Invested $2.4 Billion to use Verizon Wireless Spectrum
No more celebrity endorsement deals
SUSTAINABILITY
Challenges Ahead
To maintain consistent and reliable in the services and products we offer. We've done so much work to gain these customers now we have to double our workload to keep these customers and keep our employees engaged and get their buy in.

The Perks of working for T-Mobile:
Health Benefits
Rest and Relaxation
Personalized Growth
Mobile Service Discount
Family Assistance
Tuition Reimbursement

t-mobile culture
Diversity
We embraces diversity and inclusion. Not just because it's the right thing to do. It helps us break down barriers and rewrite the rules.

By being incredibly diverse, we more easily relate to our incredibly diverse customers. It means we can keep coming up with brilliant ideas that push our business and move our industry forward. It's simple: an inclusive company is a great company. And we can't wait to include you.
T-Mobile Team
T-Mobile Customers
Meridian, Idaho
. T-Mobile was awarded for being one of the best large companies for the second year in a row by the Idaho Business Review. T-Mobile was recognized for exceptional performance in the areas of Compensation and Benefits, Employee Growth and Development, Work-Life Balance, Workplace Environment, and Company Management.

Tampa, Fla
. T-Mobile received a Top Workplaces award from the St. Petersburg Times for the second year in a row. The St. Petersburg Times and partner WorkplaceDynamics surveyed 24,505 workers from the Tampa Bay area and scored the responses using several factors. Only the top 70 workplaces made the cut, and T-Mobile won third place in the large company division.

Tampa, Fla
. For the third year in a row, T-Mobile was named Best Place to Work by the Tampa Bay Business Journal. Winning companies were selected by anonymous employee surveys measuring 40 attributes known to drive employee engagement.

Atlanta, Ga
. The Atlanta Journal-Constitution included T-Mobile in their list of “Metro Atlanta’s Top 100 Workplaces.” Employees graded T-Mobile on several factors including work conditions, career paths, management, pay and benefits, among others.

Salem, Ore
., and Redmond, Ore. For the fifth year in a row, T-Mobile’s call centers in Salem and Redmond were named to the “Oregon 100 Best” by Oregon Business magazine. T-Mobile was ranked based on employee job satisfaction surveys, as well as a survey describing benefits and workplace policies.

HRC
, the Human Rights Campaign (HRC) gave T-Mobile its top score on the HRC annual Corporate Equality Index for 2014. T-Mobile is proud to be recognized as one of the leading companies in the nation in terms of policies and practices for LGBT employees. This key distinction will also be noted in HRC's "Buying for Equality" consumer shopping guide.
recent recognition as best place to work
The end
Full transcript