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Non-Verbal Communication

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by

Jessica C

on 15 December 2012

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Transcript of Non-Verbal Communication

Non-Verbal Communication
非語言溝通 Within the first few seconds we have made judgments about each other based on what we wear, our physical characteristics, even our posture
從我們見面最初的幾秒鐘,已根據我們穿的服装,我們的外觀,甚至姿態,我們已經互相作出判斷 nonverbal communication certainly affects first impressions
非語言的溝通肯定會影響第一印象 Nonverbal communication is the process of conveying a message without the use of words.
非語言溝通是指通過身體動作、體態、語氣語調、空間距離等方式交流信息、進行溝通的過程 Non-verbal communication can help or hinder the clear understanding of your message, but it doesn’t reveal (and can even mask) what you are really thinking
非語言溝通可以幫助或阻礙人清楚地了解您的信息,但非語言溝通可以隱瞞你真正的思想 Your emotional response is immediate
你的情緒反應是即時的 Nonverbal communication gives our thoughts and feelings away before we are even aware of what we are thinking or how we feel.
在我們察覺之前, 非語言溝通可以透露我們即時的思想和感情
People tend to pay more attention to how you say it than what you actually say.
Adaptors are displays of nonverbal communication that help you adapt to your environment and each context, helping you feel comfortable and secure
“適配”的非語言溝通是幫助本人適應新環境和各種不同的情況,讓您感到舒適和安全 A self-adaptor involves you meeting your need for security, by playing with your hair for example
”自我適配“的非語言溝通能滿足您的安全性需要,例如弄的頭髮 An object-adaptor involves the use of an object, tapping their pencils, or playing with them, communicates a lack of engagement or enthusiasm in your speech.
”物體適配“的非語言溝通是利用身邊的物件,例如玩鉛筆,顯示您心態分心,感到沒有興趣 Intentional nonverbal communication can complement, repeat, replace, mask, or contradict what we say
故意非語言溝通可以藏或駁斥我們的話
most people tend to believe the nonverbal message over the verbal message We place more confidence in nonverbal communication, particularly when it comes to lying behaviors
特別是當對方撒謊的行為時,我們會對非語言溝通覺得更有信心 Your nonverbal responses communicate your initial reaction before you can process it through language or formulate an appropriate response
你的反應顯出你最初的思想和感受 Nonverbal communication is irreversible.
非語言交流是不可逆的 nonverbal communication is continuous in the sense that it is always occurring
非語言溝通是連續地發生的 Nonverbal Communication Is Contextual
非語言溝通是要看情境的 Nonverbal Communication Is Universal
非語言溝通是普遍的 Presented by Professor Brian To (Senior Wharton Fellow)
bto@wharton.upenn.edu It can include gestures and facial expressions, tone of voice, timing, posture and where you stand as you communicate
可以包括手勢,表情,語氣,時機,姿勢,和你溝通的立場 We communicate nonverbally more than we engage in verbal communication
我們使用非語言的交流比我們使用言語交際溝通更多 Prepared by Jessica Chung "You never get a second chance to make a first impression"
“第一印象是沒有第二次機會的” Mehrabian’s classic psychology study on human communication reveals how information is delivered from one person to another.
心裡科學家Mehrabian的經典人際交往研究顯示了我們如何交流信息。 We use a nonverbal gesture called an illustrator to communicate our message effectively and reinforce our point (e.g. a friendly wave and smile when we say Hello)
演示語言: 慣用手勢演示您的看法和交流您的觀點 One can also respond with a nonverbal gesture, called an emblem, e.g. signaling with the “OK” sign instead of words
標記語言:除了字眼,你也可以用表意手勢回應,如“OK”和勝利的“V”等 Regulators are nonverbal messages which control, maintain or discourage interaction.” For example, if someone is telling you a message that is confusing or upsetting, you may hold up your hand, a commonly recognized regulator that asks the speaker to stop talking.
調節的手勢有控制,保持或阻止互動的作用。例如,如果有人不停地與你閒談,你可用“停止”的手勢停止對話。 Affect displays are nonverbal communication that express emotions or feelings. The gestures signals a message, but also suggests a tone of voice of the message.
"影響手勢"的非語言溝通顯示情感或感受,和你信息的語氣 Results show that the face conveyed 55% of the information
結果表明我們臉上的表情能發送55%的信息 the voice 38%
語氣能發送38%的信息 and the words just 7%
話只能發送7%的信息
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