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General Communication skills

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theodora David

on 6 May 2010

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Transcript of General Communication skills

Double click anywhere & add an idea GENERAL COMMUNICATION SKILLS
&
BODY LANGUAGE Content I. Communication Skills

a) The communication process

b) How conversation work?

c) Talk like a winner

II. Non verbal communication

a) Definition

b) What you have to know about body language in general

c) Cultural differences in body language

d)Body language in business context

e) Body language in job interviews

f) Body language concerning friends and partners




What is communication ?
the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs".

communication can be perceived as a two-way process
an exchange and progression of thoughts, feelings or ideas (energy) towards a mutually accepted goal or direction

a process of transferring information from one entity to another. This is the process of creating shared understanding.




The communication process 1. Sending The Message:

Person 1 constructs and sends a message.
conditions to send a message :
it must be encoded into words, as well as tone, facial expression, and other non-verbal language.

the context and the people involved will heavily influence meaning. FIRST STEP
it refers to the means used to deliver messages .

can include face to face, telephone, pager, written, radio and video communication.

face to face communication is most often preferred for communication of more important matters,
SECOND STEP The Channel 3. Receiving the Message:

the message must be accurately decoded and reconstructed by person 2, from the signals received from person 1.

BUT it does not ensure that it will be "decoded" accurately.

The meaning ascribed to the message may vary according to the person doing the interpreting,
THIRD STEP . Feedback:

feedback comprises both the verbal and non-verbal messages

Actively listening to feedback is a key skill in effective communication

Effective communication never occurs in a vacuum. Communication is inextricably linked to the particular context in which it occurs,
FOURTH STEP
a dynamic of talking and listening

Without the listening, there is no conversation.

The quality of the conversation depends more on the quality of the listening that on the quality of speaking.

Listening is the way we find out what the other person means and how they think.
CONVERSATION What is Conversation ? Communication Process
why do conversation go wrong ?
All conversation have a context.

Other obvious problems that afflict the context of the conversation include :

-not giving enough time to the conversation
-conversing in an uncomfortable , busy or noisy place.
-lack of privacy
The Context The Relationship
Relationship defines the limits and potential of our conversation.

we converse differently with complete strangers and with close acquaintances.

Relationship are complex and dynamic.

Our relationship operates along a number of dimension
-status, power, role and linking
7 ways to improve conversation : 1.Clarify your objective 2.Manage your time 3.Find common ground 5.Move beyond argument 6.Summarise often 7.Use visuals How can achieve communication success?





“Let us always meet each other with a smile, for the smile is the beginning of love”
Mother Teresa SMILE
“Human relations are built on feeling, not on reason or knowledge. And feeling is not an exact science; like all spiritual qualities, it has the vagueness of greatness about it.”
Amelia E. Barr IMPACT


give the speaker your full attention.
provide positive verbal and non-verbal feedback to the speaker.

LISTEN Giving the gift of a warm, sincere compliment during conversation will naturally raise the self-esteem of the person you’re chatting with.

COMPLIMENT

Pause before replying.
Admit when you’re wrong.
Reinforce the other person with a sincere compliment.
Sometimes it is the best to not say anything.

RESPOND Nonverbal Communication - Body Language




2. What you have to know about body language ?


3. Cultural differences in body language
I.What is non-verbal communication ?
5. Body language in job interviews (youtube video)
4. Body language in business context
6. Body language concerning friends and partners
Thank you for your attention Théodora David Isolde Urlacher JungIn Lee Gahee Park Katalin Szabo takes place by means of
facial expressions, head movements, eye contact, hand gestures, body positions and acts, tones of voice, and so on.
In general, body language expresses an individual's emotions, feelings, and attitudes. Eye Contact Secures the attention of the person
Signals the nature of the relationship
- Levels of intimacy and comfort
Shows interests
- A Tip?
Touch Silence Silence Treatment
- also communication? YES
- don’t want to communicate
- the worst non-verbal communication tool

“Let’s use words!”
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