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フェリス女学院大学

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Yuko Ueda

on 4 August 2015

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Transcript of フェリス女学院大学

グローバル化対応のためのSDワークショップ 
初級者向けの英語レッスン
本日は研修お疲れ様でした!

これでもう英語の電話、外国籍の先生の対応、怖くなくなりましたよね?

夏休みを挟んで間はあきますが、
ぜひ活用していただけますと幸いです。

良い夏休みをお過ごしください。
Have a great summer!!

フェリス女学院大学 
SDワークショップに参加された皆さま
designed by Péter Puklus for Prezi
Step 1 心構え
★間違えてもOK!
★大きな声で話そう!
Step 2 自己紹介
I'm ____________,
from ______________.
(I work at ____________.)
I like ______________.
Nice to meet you.

(Please to meet you .)
Step 4 電話①
B:Hello. This is Sarah Smith….
A:Hello, Ferris University. How can I help you?
B:May I speak to Ms. Ueda, please?
A:May I ask who is calling (again)?
B:Yes, this is Sarah Smith.
A:(I’ll connect you to Ms. Ueda.)
Please hold on.
B:Okay.
<電話転送>

Step 5 電話②
B:Hello. This is Gbebegnon speaking. I want to speak to Imafuku-san. Is he around?
A:Hello. Ferris University. I’m sorry I couldn’t follow you. Could you say that again more slowly?
B:This is Gbebegnon. I would like to speak to Imafuku-san.
A:Gbebegnon sensei, Imafuku san is out of office today.
B:When will he be back?
A:He won’t return today.
B:Oh, I see. Hmm.
A:Would you like him to call you back?
B:Yes, please.
A:May I have your phone number?
B:Okay. M y phone number is 812-3500.
A:Gbevegnon sensei, could you please say your phone number again slowly?
B:8-1-2-3-5-0-0
A:Okay, so it’s 812-3500
B:Correct.
A:Good. Thank you for calling. Bye.
B:Thanks. Bye.
<電話終了>

Step 6 電話③
B:Hello. This is Scott Campbell from ABC Company,   and I would like to get a transcript for Ms. Yuki
Ono. Could I talk with someone who is in charge
of this matter?
A:Hello. This is Ferris University. I’m sorry I       couldn’t follow you. Could you repeat it again?
B:This is Scott Campbell from ABC Company, and I    would like to get a transcript for Ms. Yuki Ono,
a graduate from Ferris University, who applied for
our company.
A:I’m afraid the person is not available at the      moment. Could you please call back in 30       minutes?
B:Could you tell me the name of that person?
A:Certainly. It is Mr.Tashiro.
B:Thank you for your help.
A:Thank you for your call. Bye.
B:Bye.
<電話終了>
小さい声→相手に聞こえない→
聞き返される→
理解されないと落ち込む→
更に自信をさらになくす
部署の名前
★ 教務課 Academic Affairs Office
★ 学生課 Student Affairs Office
★ 総務課 General Affairs Office
★ 海外交流課 International Affairs Office
Lesson1:電話をつなぐ
Lesson2:折り返し連絡する
Step 7 窓口対応
基本は電話対応と同じ
違うフレーズ、道案内を練習します!


これはどう言う?
質問タイム
Step 3
電話対応の基本フレーズを
練習しましょう!
Lesson3: 折り返し連絡をもらう
Full transcript