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Transcript of Ambassadors Training
photo credit Nasa / Goddard Space Flight Center / Reto Stöckli
Communication needs to be
you say it
To Communicate is the most
skill you will learn:
The skills to
, Listening, Speaking,
, and Reading
PROFESSIONAL Etiquette Skills
(written, oral, demeanor)
Being able to
work in a team, communicate clearly,
listen well, be interested and keen to learn, take criticism, solve problems, read, write
and add...are the lubricant of our increasingly complex and interconnected workplace.
These skills make the difference between being
good at a subject and being good at doing a
(UK Commission for Employment and Skills)
The Art of
As Ambassadors you can and will
peoples' lives and thoughts
If Society is the
Culture is the
, process, and exchange information
the brand of the college
A community built guide to cross-cultural
etiquette & understanding
The Johari Window
Where to start?
The conduct, aims, or qualities that characterize or mark a profession or a professional person.
Being a Professional
Being a Professional
MANNERS POLL 2011
Are Americans Ruder?
Do you encounter people using cell phones rudely?
Have you used your cell phone in a loud or annoying manner?
Maximize the opportunity for your personal success.
Maximize the opportunity for your organizational success.
Etiquette in the 21st: What to consider?
General Office Manners
+ smart phone- e-mail
Four generations in the workplace---one office
technology, multitasking, personal image and attire, language and feedback
Post, Professionalism in the 21st Century
Never say or do something with a member of the opposite sex that you wouldn't say or do with a member of your own sex.
Ask, don't just do
Our actions affect other people, our image, our organization
intent --- expectations
Business Social Situations
joining the conversation
avoiding controversial topics
use holiday party not Xmas party
be considerate, respectful & honest
and continue learning
You are responsible for your image online