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Ambassadors Training

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Gina Kostoulias

on 20 January 2017

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Transcript of Ambassadors Training

ACG Ambassadors Training
photo credit Nasa / Goddard Space Flight Center / Reto Stöckli
Communication needs to be
ETHICAL

It's not
WHAT
you say;
it's
HOW
you say it
To Communicate is the most
VALUABLE
skill you will learn:


WHY?
The skills to
COMMUNICATE:

NON VERBAL
, Listening, Speaking,
WRITING
, and Reading
INTERCULTURAL
INTRA/
INTER
PERSONAL
TEAM BUILDING

PROFESSIONAL Etiquette Skills

(written, oral, demeanor)
E-mail Writing
Inform
Yourselves
on E-mail ETIQUETTE

Being able to work in a team, communicate clearly,
listen well, be interested and keen to learn, take criticism, solve problems, read, write and add...are the lubricant of our increasingly complex and interconnected workplace.

These skills make the difference between being good
at a subject and being good at doing a job.

(UK Commission for Employment and Skills)
Professional Communication
The Art of
As Ambassadors you can and will
AFFECT
peoples' lives and thoughts
If Society is the
HARDWARE;

Culture is the
SOFTWARE
.
Culture Crossing
http://www.emailreplies.com/#rules
Work
with words
Generate
, process, and exchange information
Think
critically
Make
decisions
Bridge
relationships
Represent
the brand of the college


Professionalism
Skills Needed?

A community built guide to cross-cultural etiquette & understanding
Intra/
Inter
personal
The Johari Window
Where to start?
Professional Etiquette:


Professional Demeanor
The conduct, aims, or qualities that characterize or mark a profession or a professional person.

(Merriam-Webster Dictionary)
Being a Professional
1. knowing
2. doing
3. helping
4. learning
(Dale Atkins,
Being a Professional
at TedxYouth)
AP/IPSOS MANNERS POLL 2011
Are Americans Ruder?
69%

Do you encounter people using cell phones rudely?
89?
Have you used your cell phone in a loud or annoying manner?
8%
Professional Etiquette:
WHY?

Maximize the opportunity for your personal success.
Maximize the opportunity for your organizational success.
(Post, 2011)
Etiquette in the 21st: What to consider?

Intergenerational Etiquette
Gender Neutrality
General Office Manners
+ smart phone- e-mail
Social Networking
Social Situations
Intergenerational Etiquette

Four generations in the workplace---one office
technology, multitasking, personal image and attire, language and feedback
Post, Professionalism in the 21st Century
Gender Neutrality
Never say or do something with a member of the opposite sex that you wouldn't say or do with a member of your own sex.
Ask, don't just do
(Post, 2011)
(Post, 2011)
be considerate
be respectful
be honest
Our actions affect other people, our image, our organization
intent --- expectations
Business Social Situations

handshaking
joining the conversation
avoiding controversial topics
use holiday party not Xmas party
be considerate, respectful & honest
dress appropriately
and continue learning
http://guide.culturecrossing.net/
JOHARI WINDOW
http://kevan.org/johari
Social Networking
You are responsible for your image online
Full transcript